The latest news from incident.io HQ

We’re building the best way for your whole organization to respond, review and learn from incidents. This is where we talk about how and why.

Engineering

Keeping the codebase consistent with Pattern Parties

As a codebase evolves, it’s common to see some divergence in the design patterns within it.

Kelsey MillsPicture of Kelsey Mills

Kelsey Mills

7 min read
Engineering

Clouds, caches and connection conundrums

During a recent infrastructure migration into Google Cloud, we kept running into a pesky issue without a clear cause. Here, we dive into the twists and turns we took to finally figure out what the smoking gun was.

Ben WheatleyPicture of Ben Wheatley

Ben Wheatley

13 min read
Engineering

Practical guidance for getting started as a Site Reliability Engineer

Here are a few strategies that might help you build up context, find the problems that really matter and turn these into a plan of action.

Ben WheatleyPicture of Ben Wheatley

Ben Wheatley

7 min read
Engineering

Integrating the SWR library with a type-safe API client

Once API responses in our app are loaded into the cache, we don’t need to wait to refetch them if another page needs them.

Isaac SeymourPicture of Isaac Seymour

Isaac Seymour

9 min read
Engineering

We used GPT-4 during a hackathon—here's what we learned

We learned a lot about using OpenAI and which things to keep an eye on to decide when it’s worth revisiting.

Rory BainPicture of Rory Bain

Rory Bain

11 min read
Engineering

How we leverage our Product Responder role to push our pace of development

At incident.io, Product Responder function plays a pivotal role in our ability to maintain a steady pace of development. Here, I'll highlight what the role is responsible for and explain how it makes us a better team.

incident.ioPicture of incident.io

incident.io

6 min read
Engineering

How our engineering team uses Polish Parties to maintain quality at pace

In a fast-moving company, quality cannot be delegated to a few individuals—it has to be a shared responsibility. One tool that helps us maintain our quality of work is Polish Parties. Here's how we run these crucial feedback sessions.

Leo SjöbergPicture of Leo Sjöberg

Leo Sjöberg

9 min read
Engineering

How we achieved pixel-perfect polish during our Status Pages launch

When we launched Status Pages, we wanted to challenge industry norms and push our design polish to new levels. As an engineering team, here's how we worked with our design team to make this happen.

Dimitra ZuccarelliPicture of Dimitra Zuccarelli

Dimitra Zuccarelli

10 min read
Engineering

Better security for your app's secrets

What comes after your default, out-of-box application secret solution? How do you add security to Heroku's environment variables, or go beyond putting secrets directly into Kubernetes? We've used GCP Secret Manager to improve our app secret handling, and this post shows how you can do the same.

Lawrence JonesPicture of Lawrence Jones

Lawrence Jones

11 min read

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