The latest news from incident.io HQ

5 things that surprised me in my first month at incident.io

5 things that surprised me in my first month at incident.io.

Early stage data teams: a balancing act

How to make sure a small team can have a big impact.

7 ways teams are using incident.io’s Decision Flows

Decision Flows are a lesser-known but powerful feature in incident.io that help teams resolve incidents faster. We’ve investigated how teams are using them today, such as to determine an incident’s severity and guide engineers through common triage steps.

ITIL, ITSM and incident management. What are they and how do they fit together?

This article aims to explain the differences between the ITIL, ITSM and incident management, and importantly how they fit together.

Our guide to creating your own incident management software stack

We’re fortunate enough to speak to a huge number of companies about their incident management processes. In doing so, we’ve noticed an emergent trend in how modern companies are using software to support their incident management processes, and a common set of challenges faced by them too.

How we do realtime response with incident.io, Sentry & PagerDuty

Like most tech companies, we use an on-call rota and various alerting tools. We do this to respond to incidents before they’re reported. In this post, I’d like to share how exactly we have it set up.

Our stack for acquiring and retaining customers

We’ve been building incident.io for 12 months and thought it would be a good time to share the constellation of tools that we’re using to power our customer experience.

Why you should ditch your overly detailed incident response plan

Best practices for how you should respond to incidents.

Product metrics @ incident.io, a year (and a half) in

Ed Dean discusses product milestones at incident.io!