The latest news from incident.io HQ

Lessons from 4 years of weekly changelogs

Writing a meaningful update for customers every week has been held sacred at incident.io since we started the company. We've written over 200 of them in the past 4 years, and we recently celebrated going 2 years straight without missing a single a single week 🚀. Learn how we do it!

Observability as a superpower

At incident.io, tracing is our secret weapon for catching bugs before customers do. This blog unpacks how traces and spans are built, showcasing their role in debugging and performance tuning. From span creation to integrating traces with logs and error reports, it's a practical guide for adding tracing to your observability toolkit—whether you're in development or production.

Choosing the right Postgres indexes

Indexes can dramatically boost your database performance, but knowing when to use them isn’t always obvious. This blog covers what indexes are, when to use them, how to choose the right type, and tips for spotting missing ones. Whether you're optimizing queries, enforcing uniqueness, or improving sorting, you'll learn how to fine-tune your indexing strategy without overcomplicating it.

Mastering regulatory compliance with incident.io

Learn how incident.io streamlines regulatory compliance by automating incident management, enhancing collaboration, and simplifying audits for frameworks like GDPR, SOC2, and DORA.

What is a SEV1 incident? Understanding critical impact and how to respond

Ever hear the phrase “expect the unexpected”? That’s a SEV1 incident in a nutshell. Understanding what a SEV1 incident is—and how it differs from other severities—is the first step in building organization-wide resilience and, ultimately, bouncing back stronger.

Why I like discussing actions items in incident reviews

Action items are a natural part of understanding and improving the systems we work with—an extension of the overall learning process. So, what better place to discuss them than in the incident review itself?

incident.io is best in class for momentum, relationships and enterprise adoption

In the G2 Fall 2024 reports, we earned #1 spot in the Enterprise Relationship Index for Incident Management, highest overall performance in Incident Management among our peers, and demonstrated highest overall momentum. (And all that while being ranked the most usable product on the market, too.)

The ultimate guide to on-call schedules

Learn how to create effective on-call schedules that balance operational efficiency with employee well-being. Explore best practices, scheduling patterns, and tools to minimize downtime and prevent burnout.

What does SLO stand for? A complete guide to Service Level Objectives (SLOs)

In the land of tech acronyms, SLOs might feel like just another buzzword, but they’re crucial to a successful service strategy. This post breaks down the essentials: what SLOs are, why they matter, and how they can keep you sane (and your users happy).