How we page ourselves if incident.io goes down
Learn how we tackle the ultimate paradox: ensuring our alerting system pages us, even when it’s the one failing. It's a common question - let's dive into detail on our "dead man's switch", how we stress-test our systems, and why we care so much about our setup allowing us to dogfood our own product.
Lawrence Jones
We’re opening a San Francisco office
We’re expanding our global presence by opening our first office in San Francisco. 🔥
Stephen Whitworth
Organizing ownership: How we assign errors in our monolith
At incident.io, we streamline our monolith by assigning clear ownership to chunks of code and enforcing it with CI checks. Tagged errors are automatically routed to the right team, reducing on-call stress and keeping our system efficient as we scale. Here's how we do it.
Martha Lambert
How we handle sensitive data in BigQuery
We take handling sensitive customer data seriously. This blog explains how we manage PII and confidential data in BigQuery through default masking, automated tagging, and strict access controls.
Lambert Le Manh
How we model our data warehouse
Curious about the inner workings of our data warehouse? We’ve shared a lot about our data stack, but this time we’re diving into the design principles behind our warehouse. This blog breaks down how we structure our data, from staging to marts layers, and how we use it all in our BI tool. It’s a quick look into how we keep things flexible, efficient, and built to scale.
Jack Colsey
Lessons from 4 years of weekly changelogs
Writing a meaningful update for customers every week has been held sacred at incident.io since we started the company. We've written over 200 of them in the past 4 years, and we recently celebrated going 2 years straight without missing a single a single week 🚀. Learn how we do it!
Pete Hamilton
Observability as a superpower
At incident.io, tracing is our secret weapon for catching bugs before customers do. This blog unpacks how traces and spans are built, showcasing their role in debugging and performance tuning. From span creation to integrating traces with logs and error reports, it's a practical guide for adding tracing to your observability toolkit—whether you're in development or production.
Sam Starling
Choosing the right Postgres indexes
Indexes can dramatically boost your database performance, but knowing when to use them isn’t always obvious. This blog covers what indexes are, when to use them, how to choose the right type, and tips for spotting missing ones. Whether you're optimizing queries, enforcing uniqueness, or improving sorting, you'll learn how to fine-tune your indexing strategy without overcomplicating it.
Milly Leadley
Mastering regulatory compliance with incident.io
Learn how incident.io streamlines regulatory compliance by automating incident management, enhancing collaboration, and simplifying audits for frameworks like GDPR, SOC2, and DORA.
Chris Evans
