The latest news from incident.io HQ

We’re building the best way for your whole organization to respond, review and learn from incidents. This is where we talk about how and why.

Podcast

The founder's story: a trip down memory lane

In this podcast, the three incident.io co-founders Stephen, Chris and Pete take a trip down memory lane, revisiting the story of how they came to found incident.io and the major milestones of the first 12 months in business.

Chris EvansPicture of Chris Evans

Chris Evans

71 min read
Engineering

Intermittent downtime from repeated crashes

This is a technical write-up of an incident on Friday 18th November 2022 where we experienced 13 minutes of downtime from intermittent crashes.

Lawrence JonesPicture of Lawrence Jones

Lawrence Jones

14 min read
Newsletter

All I want for Christmas is to learn from my incidents...

Welcome to the November 2022 edition of our newsletter.

incident.ioPicture of incident.io

incident.io

2 min read
Article

5 things that surprised me in my first month at incident.io

5 things that surprised me in my first month at incident.io.

Aaron SheahPicture of Aaron Sheah

Aaron Sheah

5 min read
Article

Early stage data teams: a balancing act

How to make sure a small team can have a big impact.

Jack ColseyPicture of Jack Colsey

Jack Colsey

17 min read
Podcast

Building an incident management process

In this podcast, our panellists discuss the foundations that any team needs to put in place when designing their incident management process. Starting from the basics of defining what we really mean by an incident, to how to set your severity levels, roles and statuses, Chris and Pete share their tips for building solid foundations to run your incidents.

Charlie KingstonPicture of Charlie Kingston

Charlie Kingston

53 min read
Newsletter

incident.fm, post-incident processes, and Crocs

Welcome to the October 2022 edition of our newsletter.

incident.ioPicture of incident.io

incident.io

4 min read
Talent

Why I joined an engineering team of 6

6 months in, Martha reflects on why she chose to join the engineering team of an early stage start-up, and what she’s learnt since.

Martha LambertPicture of Martha Lambert

Martha Lambert

11 min read
Podcast

How to build a successful on-call team

In this podcast, our panellists discuss what it means to build a successful on-call team. Drawing on their experiences at fast growing start-ups and scale-ups, incident.io co-founders Pete and Chris cover everything from who should be on the rota and how to build a compassionate on-call culture, to compensation structures and tips for operationalising on-call.

Charlie KingstonPicture of Charlie Kingston

Charlie Kingston

59 min read

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