The latest news from incident.io HQ

Learning from incidents is not the goal

Learning from incidents is a hot topic within the software industry, but the goal is not for organizations to learn from incidents: it’s for them to be better, more successful businesses.

Trust shouldn’t start at zero

Whenever someone new joins your team, folks tend to default to a trust level of zero. Here's why that's a big mistake.

What are DORA metrics and why should you care about them?

Google's DORA metrics can help organizations create better products, build stronger teams, and improve resilience long-term.

Reflecting on one of the biggest incidents in our history

During KubeCon, we experienced a significant incident and rallied to resolve it. Here's the story behind it.

Nine incident management solutions to improve your response workflows

Looking for ways to streamline your incident workflow? Here's a list of 9 key incident management solutions and integrations.

Battling database performance

Earlier this year, we experienced intermittent timeouts in our application — here’s how we tried to address the underlying issue over the next two weeks.

How we built it: incident.io Status Pages

How we a built fast, reliable status page solution in three months.

Announcing incident.io Status Pages — powering clear external comms to build trust

With Status Pages, businesses can once again make external comms a staple of their company culture.

Our A, B, Cs of external communications

External communication is really important. But you have to make sure you’re hitting a few key bars before you ship things out into the world.