The latest news from incident.io HQ

We’re building the best way for your whole organization to respond, review and learn from incidents. This is where we talk about how and why.

How on-call delivers to your phone
Engineering

Building On-call: The complexity of phone networks

Making a phone call is easy...right? It's time to re-examine the things you thought were true about phone calls and SMS.

Leo SjöbergPicture of Leo Sjöberg

Leo Sjöberg

7 min read
Engineering

Building On-call: Building a multi-platform on-call mobile app

What does it take to build a greenfield mobile app in 2024? When we launched On-call earlier this year, we had to find out.

Rory BainPicture of Rory Bain

Rory Bain

17 min read
Engineering

Migrating JSONB columns in Go

JSON columns can be challenging to change. Here's how we do it in Go.

Louis HeathPicture of Louis Heath

Louis Heath

3 min read
Launching incident.io On-call product
Engineering

Behind the scenes: Launching On-call

We like to ship it then shout about it, all the time. Building On-call was different.

Henry CoursePicture of Henry Course

Henry Course

8 min read
Engineering

Onboarding yourself as an engineer at incident.io

At incident.io we use infrastructure as code for configuring everything we can, and we feel that there’s no reason we should exclude our own product from that. As well as configuring things like Google Cloud Platform, Sentry and Spacelift via our infrastructure repo, we also configure incident.io.

Pip TaylorPicture of Pip Taylor

Pip Taylor

2 min read
Engineering

Managing your resources in Terraform can be literally easy and actually fun

How to build a Terraform integration that works alongside, not against, your dashboard user experience

Lisa Karlin CurtisPicture of Lisa Karlin Curtis

Lisa Karlin Curtis

7 min read
Engineering

Shifting left on incident management

Embrace the opportunities that lowering the threshold for incidents can provide. "Shifting left" in incident management will promote a proactive rather than reactive approach, which will increase operational readiness and resilience, gain a better understanding, and improve prioritization.

Norberto LopesPicture of Norberto Lopes

Norberto Lopes

5 min read
Engineering

Why we chose JavaScript over CEL

A look into why we chose plain Javascript over CEL expression evaluation for our Catalog importer tool.

Macey BakerPicture of Macey Baker

Macey Baker

3 min read
Engineering

Running projects for AI features

In this article, Aaron the Technical Lead for the Post-incident team highlights the differences of running projects for AI powered features

Aaron SheahPicture of Aaron Sheah

Aaron Sheah

6 min read

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