A rucksack with a 'facts matter' badge on it.
Article

How to avoid bad assumptions during incidents

Any good investigation builds on assumptions, and when they're wrong you can end up down a dark path. Read about an incident where this happened badly, and learn some strategies to avoid falling into the same trap.

Lawrence Jones
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Lawrence Jones

7 min read
A stack of Rubik's cubes
Article

The things we find hardest in incident response

No matter how good your tooling is, how experienced you are, or how much you've prepared, incidents can still be hard. Despite the five of us at incident.io racking up some serious incident hours, we didn’t struggle to come up with a lengthy list of things we still find difficult in incidents.

Chris Evans
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Chris Evans

10 min read
A pinboard showing an investigation with post-its and string
Article

Do I need an incident debrief?

The dust has settled after your efforts to get things back on track during your last incident, and everything's once again working as it should. Time to get back to work? Possibly, but you might want to pause and take the time to look more deeply at what happened, and whether it's worth seeking out and socialising learnings more widely.

Chris Evans
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Chris Evans

8 min read
Red Bull Max Verstappen Crash
Article

Learning from incidents - Formula 1

Picture the scene. You’re the head engineer at a Formula 1 racing team, and moments away from the start of a race when a minor mistake by your driver sees your car damaged on the way to the grid...

Chris Evans
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Chris Evans

9 min read
Neon question mark
Article

What is an incident?

In a world where things go wrong in organisations all of the time, what should our threshold be for defining an incident?

Stephen Whitworth
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Stephen Whitworth

3 min read
Sign that says 'more this way'
Article

Why more incidents is no bad thing

For a long time we've anchored ourselves to the notion that we should have fewer incidents, or none at all. It's hard to argue against — why wouldn't we want to fewer things to go wrong?

Chris Evans
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Chris Evans

3 min read
Firefighter turnout gear
Article

Incidents are for everyone

We think there's a better version of the world out there, where the same principles that help the world's best technology teams can be enjoyed by **the entire organisation**. We also think we know why it's not happening, and what can be done about it.

Stephen Whitworth
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Stephen Whitworth

8 min read
A colourful abacus
Article

Don't count your incidents, make your incidents count

Whilst setting incident targets might work in some organisations, it's worth considering whether they provide the signal you expect, and whether the implications of doing so have been properly considered.

Chris Evans
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Chris Evans

5 min read
Hand holding sticker that says hello
Article

Hello, world 👋

We're Pete, Stephen and Chris, and we're building [incident.io](https://incident.io) - the best way for you to respond to, review and learn from your incidents.

incident.io
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incident.io

4 min read

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