How to avoid bad assumptions during incidents
Any good investigation builds on assumptions, and when they're wrong you can end up down a dark path. Read about an incident where this happened badly, and learn some strategies to avoid falling into the same trap.
The things we find hardest in incident response
No matter how good your tooling is, how experienced you are, or how much you've prepared, incidents can still be hard. Despite the five of us at incident.io racking up some serious incident hours, we didn’t struggle to come up with a lengthy list of things we still find difficult in incidents.
Do I need an incident debrief?
The dust has settled after your efforts to get things back on track during your last incident, and everything's once again working as it should. Time to get back to work? Possibly, but you might want to pause and take the time to look more deeply at what happened, and whether it's worth seeking out and socialising learnings more widely.
Learning from incidents - Formula 1
Picture the scene. You’re the head engineer at a Formula 1 racing team, and moments away from the start of a race when a minor mistake by your driver sees your car damaged on the way to the grid...
What is an incident?
In a world where things go wrong in organisations all of the time, what should our threshold be for defining an incident?
Why more incidents is no bad thing
For a long time we've anchored ourselves to the notion that we should have fewer incidents, or none at all. It's hard to argue against — why wouldn't we want to fewer things to go wrong?
Incidents are for everyone
We think there's a better version of the world out there, where the same principles that help the world's best technology teams can be enjoyed by **the entire organisation**. We also think we know why it's not happening, and what can be done about it.
Don't count your incidents, make your incidents count
Whilst setting incident targets might work in some organisations, it's worth considering whether they provide the signal you expect, and whether the implications of doing so have been properly considered.
Hello, world 👋
We're Pete, Stephen and Chris, and we're building [incident.io](https://incident.io) - the best way for you to respond to, review and learn from your incidents.
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