Effective incident escalations
In the ever-evolving digital landscape, every organization must confront its fair share of incidents. Regardless of the sector or size, one common thread weaves through them all: the need for effective incident management. A crucial part of this management is incident escalation.
Chris Evans
Driving successful change: Understanding DORA's Change Failure Rate metric
By using DORA's change failure rate metric, organizations can highlight inefficiencies in deployment processes and prevent pesky incidents from repeating.
Luis Gonzalez
Service level indicators: 6 key metrics for effective incident management
In this article, I'll highlight six important SLI metrics that can help drive better incident management processes.
incident.io
SLA vs KPI: Breaking down the differences, and similarities, of these important metrics
In this article, we'll lay out the differences between SLA and KPI, and explain how they impact performance management.
Luis Gonzalez
Synchronizing mental models
When everyone has their own mental model, it can hinder our ability to respond to incidents. Catalog creates a shared operational map, enabling faster decision-making, automated workflows, and an overall streamlined response process.
Chris Evans
Services are not special: Why Catalog is not just another service catalog
Catalog is much more than just another service catalog. In this post, I explain why and how.
Benji Sidi
Announcing Catalog – the connected map of everything in your organization
Build a connected map of everything that exists in your organization that you can easily navigate and which is available across features like Workflows, Insights, and Triggers to level up your incident response.
Chris Evans
How our product team use Catalog
In the process of building Catalog, we’ve also been building out the content of our own catalog. This post explains how our product team uses our catalog to store features, integrations, and teams and the powerful Workflows that unlock them all for us.
Sam Starling
Driving better business outcomes: 7 benefits of ITSM
In this article, we'll explore the benefits of ITSM (IT Service Management) to maximize operational efficiency, reduce costs, and align IT with business goals.
incident.io
