Super hero action figures
Article

No capes: the perils of being a hero-engineer

When I first started out as an engineer I really leant in to being a hero-engineer; here's the advice I wish I'd listened to earlier. you want to avoid.

Isaac Seymour
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Isaac Seymour

4 min read
The AICPA SOC Logo
Article

We've successfully completed our SOC 2 audit

We're very pleased to announce that incident.io is now SOC 2 compliant, having successfully completed our Type I audit.

Chris Evans
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Chris Evans

2 min read
A vintage phone
Article

On-call by default

Like many SaaS businesses, we have an on-call rota to enable us to provide 24x7 cover if there are problems with incident.io. We have a 'pager' which will alert the relevant person if something unexpected happens in our app, so that they can investigate and fix it if needed.

Chris Evans
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Chris Evans

3 min read
A list of configured workflows in incident.io
Article

Workflows: your process, automated

We're delighted to announce the latest feature of the incident.io platform: Workflows. Configure your processes once, and we'll make sure you follow them, every time.

Chris Evans
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Chris Evans

7 min read
An old rotary telephone
Article

Five steps to better customer communication

Great communication with your customers can quickly turn a negative into a positive. We lay out our five steps to better incident communication.

Chris Evans
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Chris Evans

6 min read
A stack of books
Article

Postmortem Pitfalls

I sat down with Gergely Orosz to talk about what happens when the dust settles, and you're looking back on your incident with a postmortem.

Chris Evans
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Chris Evans

6 min read
Tom Blomfield
Article

How to react when things go wrong

Tom Blomfield
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Tom Blomfield

7 min read
Photo of a desk with podcasting equipment
Article

incident.io on Ship It!

A few weeks ago, Stephen and I had the pleasure of talking to @Gerhard on changelog’s Ship It! Podcast. We chatted about incident workflows, our relentless focus on simplicity, and how incident.io uses incident.io when we have incidents ourselves.

Chris Evans
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Chris Evans

7 min read
The incident.io team
Article

We’ve raised $4.7 million from Index Ventures, Point Nine, and a host of incredible angels

We’re delighted to announce we’ve teamed up with Index Ventures and Point Nine to supercharge the next stage of growth and development at incident.io. With the support of number of angels, many of whom are customers too, we’re in the perfect position to deliver on our mission of world-class incident management for the whole organisation 🚀

Chris Evans
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Chris Evans

4 min read

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