No capes: the perils of being a hero-engineer
When I first started out as an engineer I really leant in to being a hero-engineer; here's the advice I wish I'd listened to earlier. you want to avoid.
We've successfully completed our SOC 2 audit
We're very pleased to announce that incident.io is now SOC 2 compliant, having successfully completed our Type I audit.
On-call by default
Like many SaaS businesses, we have an on-call rota to enable us to provide 24x7 cover if there are problems with incident.io. We have a 'pager' which will alert the relevant person if something unexpected happens in our app, so that they can investigate and fix it if needed.
Workflows: your process, automated
We're delighted to announce the latest feature of the incident.io platform: Workflows. Configure your processes once, and we'll make sure you follow them, every time.
Five steps to better customer communication
Great communication with your customers can quickly turn a negative into a positive. We lay out our five steps to better incident communication.
I sat down with Gergely Orosz to talk about what happens when the dust settles, and you're looking back on your incident with a postmortem.
How to react when things go wrong
incident.io on Ship It!
A few weeks ago, Stephen and I had the pleasure of talking to @Gerhard on changelog’s Ship It! Podcast. We chatted about incident workflows, our relentless focus on simplicity, and how incident.io uses incident.io when we have incidents ourselves.
We’ve raised $4.7 million from Index Ventures, Point Nine, and a host of incredible angels
We’re delighted to announce we’ve teamed up with Index Ventures and Point Nine to supercharge the next stage of growth and development at incident.io. With the support of number of angels, many of whom are customers too, we’re in the perfect position to deliver on our mission of world-class incident management for the whole organisation 🚀
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