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The latest news from incident.io HQ

We’re building the best way for your whole organisation to respond, review and learn from incidents. This is where we talk about how and why.

A photo of a safe
Engineering

Building safe-by-default tools in our Go web application

At incident.io, we're acutely aware that we handle incredibly sensitive data on behalf of our customers. Moving fast and breaking things is all well and good, but keeping our customer data safe isn't…

Lisa Karlin Curtis
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Lisa Karlin Curtis

6 min read
Speed dial of a car, indicating speed
Engineering

Deploying to production in <5m with our hosted container builder

Fast build times are great, which is why we aim for less than 5m between merging a PR and getting it into production. Not only is waiting on builds a waste of developer time — and an annoying…

Lawrence Jones
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Lawrence Jones

9 min read
New Joiners

New Joiner: Katie Hewitt

Hi! I'm the newest member (and first non-engineer!) to join the incident.io team. I'm going to be working on all things Strategy and Ops, from getting the rails in place to keep us working effectively…

incident.io
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incident.io

1 min read
A photo of Lisa Karlin Curtis
Engineering

5 ways incidents made me a better engineer

Incidents are a great opportunity to gather both context and skill. They take people out of their day-to-day roles, and force ephemeral teams to solve unexpected and challenging problems. In my career…

Lisa Karlin Curtis
Picture of Lisa Karlin Curtis

Lisa Karlin Curtis

4 min read
Cloud Trace with inline StackDriver logs
Engineering

Logs and tracing: not just for production, local development too

We're a small team of engineers right now, but each engineer has experience working at companies who invested heavily in observability. While we can't afford months of time dedicated to our tooling…

Lawrence Jones
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Lawrence Jones

6 min read
Engineering

Now you see me, now you don't: feature-flagging with LaunchDarkly at incident.io

At incident.io, we ship fast. We're talking multiple times a day, every day (yes, including Fridays). Once I merge a pull request (PR), my changes rocket their way into production without me lifting a…

Sophie Koonin
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Sophie Koonin

6 min read
New Joiners

New Joiner: Sophie Koonin

Hi! I'm the newest engineer to join the team at incident.io 👋. I'm bringing my web expertise (and massive collection of custom Slack emoji) fresh from being a senior web engineer and Web Discipline…

incident.io
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incident.io

2 min read
An old rotary telephone
Article

Five steps to better customer communication

When you’re deep into an incident and there’s alerts firing, decisions to be made, and people to escalate to, it’s easy for outward communication with your customers to fall off the priority list. In…

Chris Evans
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Chris Evans

6 min read
A stack of books
Article

Postmortem Pitfalls

Last week, we spent some time talking to Gergely Orosz about our thoughts on what happens when an incident is over, and you're looking back on how things went. If you haven't read it already, grab a…

Chris Evans
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Chris Evans

6 min read
Tom Blomfield
Article

How to react when things go wrong

My name's Tom - I previously founded Monzo and GoCardless, and I'm an angel investor based in London. I'm proud to have backed the incident.io team. If you run any kind of always-on software business…

Tom Blomfield
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Tom Blomfield

7 min read
Photo of a desk with podcasting equipment
Article

incident.io on Ship It!

A few weeks ago, Stephen and I had the pleasure of talking to Gerhard Lazu on changelog’s Ship It! Podcast. We chatted about incident workflows, our relentless focus on simplicity, and how incident.io…

Chris Evans
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Chris Evans

7 min read
The incident.io team
Article

We’ve raised $4.7 million from Index Ventures, Point Nine, and a host of incredible angels

We’re delighted to announce we’ve teamed up with Index Ventures and Point Nine to supercharge the next stage of growth and development at incident.io. With the support of a number of angels, many of…

Chris Evans
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Chris Evans

4 min read
A rucksack with a 'facts matter' badge on it.
Article

How to avoid bad assumptions during incidents

Trust, but verify! When responding to an incident, your priority is to build an understanding of what happened and why, so you can understand how to fix it. This understanding is built on discoveries…

Lawrence Jones
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Lawrence Jones

7 min read
A stack of Rubik's cubes
Article

The things we find hardest in incident response

No matter how good your tooling is, how experienced you are, or how much you've prepared, incidents can still be hard. Despite the five (soon to be more!) of us at incident.io racking up some serious…

Chris Evans
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Chris Evans

10 min read
A photo of Lawrence Jones
New Joiners

New Joiner: Lawrence Jones

A few weeks late, we'd like to give a warm (if belated) welcome to Lawrence! Joining us from GoCardless, Lawrence worked as a Principal Engineer within the SRE team. This involved building self…

incident.io
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incident.io

1 min read
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Interview

Industry Interviews: Uma Chingunde, Vice President of Engineering at Render

Who are you, and what do you do? I’m Uma Chingunde, and I’m Vice President of Engineering at Render. We’re the fastest way to host your apps and websites. We’re based in San Francisco and other places…

Stephen Whitworth
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Stephen Whitworth

6 min read
A photo of Lisa Karlin Curtis
New Joiners

New Joiner: Lisa Karlin Curtis

We're excited to welcome Lisa Karlin Curtis to the team. Lisa started out as a consultant at Accenture before accidentally becoming a developer. Most recently, she's been working as a Tech Lead at…

incident.io
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incident.io

1 min read
A pinboard showing an investigation with post-its and string
Article

Do I need an incident debrief?

This is the first in a series of posts which look at what happens when the incident is over and we're thinking about what to do next. We'll look at some guidance for deciding whether a debrief is…

Chris Evans
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Chris Evans

8 min read
Red Bull Max Verstappen Crash
Article

Learning from incidents - Formula 1

Picture the scene. You’re the head engineer at a Formula 1 racing team, and moments away from the start of a race when a minor mistake by your driver sees your car damaged on the way to the grid. You…

Chris Evans
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Chris Evans

9 min read
Photo of Colm Doyle (Slack)
Interview

Industry Interviews: Colm Doyle, Incident Commander at Slack

Welcome to our Industry Interviews series, where we speak to a variety of interesting people about everything incident management. Who are you, and what do you do? My name’s Colm Doyle (@colmisainmdom…

Stephen Whitworth
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Stephen Whitworth

13 min read
Stones skipping across the water
Engineering

One, Two, Skip a Few...

The other day, we started getting strange reports from some customers of incident.io. Their incident identifiers — unique numbers to identify each incident — appeared to have jumped unexpectedly. One…

Pete Hamilton
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Pete Hamilton

8 min read
Neon question mark
Article

What is an incident?

Webster's Dictionary defines 'incident' as... just kidding, I'm not going to do that to you. But really, in a world where things go wrong in organisations all of the time, what should our threshold be for defining an incident?

Stephen Whitworth
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Stephen Whitworth

3 min read
Sign that says 'more this way'
Article

Why more incidents is no bad thing

For a long time we've anchored ourselves to the notion that we should have fewer incidents, or none at all. It's hard to argue against — why wouldn't we want to fewer things to go wrong?

Chris Evans
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Chris Evans

3 min read
Firefighter turnout gear
Article

Incidents are for everyone

We’ve spent our lives building products customers love, but we've also been pulled into more incidents than we can count, ranging from small blips quickly solved, to massive incidents that required…

Stephen Whitworth
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Stephen Whitworth

8 min read
A colourful abacus
Article

Don't count your incidents, make your incidents count

We can't have more than two major incidents per quarter. It happens all the time: senior folks at your company feel like things are out of control, and they attempt to improve the situation by…

Chris Evans
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Chris Evans

5 min read
Hand holding sticker that says hello
Article

Hello, world 👋

We're Pete, Stephen and Chris, and we're building incident.io - the best way for you to respond to, review and learn from your incidents.

incident.io
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incident.io

4 min read

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