Luis Gonzalez's posts
Here’s what to focus on when reviewing an incident
Sometimes you’ll only have a few seconds to glean insights into an incident. In situations like these, here’s what you can focus on for the most high level, but revealing insights.
Luis Gonzalez
Prioritizing your incident classification process for faster response times
Understanding how an incident should be classified can seem complicated, but we’ve got you covered. Read to learn how the incident classification process works.
Luis Gonzalez
What is ITSM certification?
In this article, we break down the various ITSM certification options for IT professionals looking to level up their skills and be more attractive options for employers.
Luis Gonzalez
What is ITSM? Understanding the world of service management
ITSM can help businesses improve efficiency, reduce costs, and improve service quality. If you're curious to know more about ITSM, check out this guide.
Luis Gonzalez
Responding to a data breach with the urgency it deserves
How do you respond to a massive data breach? This article discusses eight data breach response best practices, from notifications to risk assessments and more.
Luis Gonzalez
Understanding the differences between severity vs priority in incident management
Identifying priority and severity is crucial in how you respond to incidents, but these terms aren't necessarily interchangeable. Uncover their uses here.
Luis GonzalezSo good, you’ll break things on purpose
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