Luis Gonzalez's posts

5 strategies to improve your incident communication

Effective incident communication is key to ensuring that the collaboration needed to resolve an incident is happening and that no one is left in the dark.

How to improve incident triaging for better organization-wide incident response

Incident triage is a key step in the incident response process, as it helps to avoid false positives and confirm the legitimacy and severity of incidents.

incident.io Workflows: bringing automation into your incident response process

With incident.io Workflows, businesses can automated many of the manual process throughout the incident response process.

Embracing the active user paradox

At incident.io, we prioritize having a product that’s intuitively designed to combat the active user paradox. Let us explain.

Making transparency a principle of your company’s culture

No matter the size of your company, prioritizing transparency is an absolute must. Here’s why.

Here’s what to focus on when reviewing an incident

Sometimes you’ll only have a few seconds to glean insights into an incident. In situations like these, here’s what you can focus on for the most high level, but revealing insights.