Luis Gonzalez's posts
Incident vs. bug: How to distinguish between these two (seemingly) related concepts
The difference between and incident and a bug might seem insignificant—but it's an important distinction to make.
Luis Gonzalez
Looking ahead to KubeCon Europe 2023
With KubeCon Europe fast approaching, we wanted to highlight some incident management talks we find particularly exciting.
Luis Gonzalez
5 strategies to improve your incident communication
Effective incident communication is key to ensuring that the collaboration needed to resolve an incident is happening and that no one is left in the dark.
Luis Gonzalez
How to improve incident triaging for better organization-wide incident response
Incident triage is a key step in the incident response process, as it helps to avoid false positives and confirm the legitimacy and severity of incidents.
Luis Gonzalez
incident.io Workflows: bringing automation into your incident response process
With incident.io Workflows, businesses can automated many of the manual process throughout the incident response process.
Luis Gonzalez
Embracing the active user paradox
At incident.io, we prioritize having a product that’s intuitively designed to combat the active user paradox. Let us explain.
Luis GonzalezSo good, you’ll break things on purpose
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