Luis Gonzalez's posts
5 strategies to improve your incident communication
Effective incident communication is key to ensuring that the collaboration needed to resolve an incident is happening and that no one is left in the dark.
Luis Gonzalez
How to improve incident triaging for better organization-wide incident response
Incident triage is a key step in the incident response process, as it helps to avoid false positives and confirm the legitimacy and severity of incidents.
Luis Gonzalez
incident.io Workflows: bringing automation into your incident response process
With incident.io Workflows, businesses can automated many of the manual process throughout the incident response process.
Luis Gonzalez
Embracing the active user paradox
At incident.io, we prioritize having a product that’s intuitively designed to combat the active user paradox. Let us explain.
Luis Gonzalez
Making transparency a principle of your company’s culture
No matter the size of your company, prioritizing transparency is an absolute must. Here’s why.
Luis Gonzalez
Here’s what to focus on when reviewing an incident
Sometimes you’ll only have a few seconds to glean insights into an incident. In situations like these, here’s what you can focus on for the most high level, but revealing insights.
Luis GonzalezSo good, you’ll break things on purpose
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