We’re building the best way for your whole organisation to respond, review and learn from incidents. This is where we talk about how and why.
New Joiner: Katie Hewitt
Welcoming Katie Hewitt to the team!
5 ways incidents made me a better engineer
Incidents are a great opportunity to gather both context and skill. We should all take advantage of them.
Lisa Karlin Curtis
Logs and tracing: not just for production, local development too
For a small initial investment, we've found a observability setup that works great for both production and local development. You should try it, too!
Now you see me, now you don't: feature-flagging with LaunchDarkly at incident.io
At incident.io, we ship FAST. Find out how feature flags allow us to keep changes small and incremental while also hiding unfinished features from customers.
New Joiner: Sophie Koonin
Welcoming Sophie Koonin to the team!
Five steps to better customer communication
Great communication with your customers can quickly turn a negative into a positive. We lay out our five steps to better incident communication.
I sat down with Gergely Orosz to talk about what happens when the dust settles, and you're looking back on your incident with a postmortem.
How to react when things go wrong
incident.io on Ship It!
A few weeks ago, Stephen and I had the pleasure of talking to @Gerhard on changelog’s Ship It! Podcast. We chatted about incident workflows, our relentless focus on simplicity, and how incident.io uses incident.io when we have incidents ourselves.
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Big or small, there’s huge value in improving your incident response, visibility, and ability to learn.