What if incidents resolved themselves... while you slept?

Retail

Built for retail's real-time demands

Purpose-built for retail operations, and designed to deliver speed, visibility, and uptime when every second of downtime impacts revenue.

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Built for retail's unique challenges

Everything you need to manage incidents in retail—automation, integrations, and visibility—built for organizations where downtime directly impacts revenue and customer trust.

Automation that handles peak traffic

Automate critical workflows during your busiest moments—Black Friday, holiday rushes, or flash sales. From detection to resolution, incident.io streamlines every step so your team can focus on keeping operations running.

Enterprise security for customer trust

Manage access securely with built-in SAML/SCIM and providers like Okta & Google Workspace. Handle payment incidents and customer data issues with confidence—no extra tools needed.

Support that moves at retail speed

Get award-winning support with industry-leading response times, a dedicated customer success manager, and rapid feature delivery. When Etsy needed features during evaluation, incident.io shipped four requests before competitors responded to one.

Built for your retail infrastructure

Integrate seamlessly with your order management, fulfillment, and monitoring systems using APIs, Webhooks, and Terraform.

Your data, your control

Your incident data stays yours, and you maintain complete control over configurations and integrations—always accessible, always exportable.

Turn incidents into competitive advantages

Use incidents to build operational resilience. incident.io makes post-incident learning effortless, helping you identify patterns across peak shopping periods and prevent issues before they scale.

Consistent response, every time

Organization-wide incident management

Ensure every incident is handled consistently—whether it's a checkout failure on Black Friday or an inventory issue on Tuesday. Automate workflows to deliver consistency across engineering, operations, and support teams.

Built for the whole organization

Built for engineering, operations, customer support, trust & safety, and leadership. Favor uses incident.io across three departments—engineering for technical incidents, operations for POS outages, and trust & safety for security issues.

Catch issues before customers do

Identify patterns and prevent repeat incidents. Favor reduced MTTR by 37% while increasing incident detection by 214%—now catching issues before customers report them at a 2:1 ratio.

Pre-built integrations for your existing tools

Connect your existing tools, interact with them through incident.io, and massively reduce the overhead of managing incidents.

View our 100+ integrations

Customers rate incident.io #1 for incident management

Read customer stories Read the reviews

“There's something about that Slack workflow. The average engineer spends most of their time in Slack. incident.io understood that.”

Abbas Bandali

Principal SRE

“The team behind the product are excellent. Being able to speak directly with Product Owners & Engineers makes a world of difference in our partnership with incident.io”

John Paris

Principal Systems Engineer

“The customizable aspects let us build workflows and notifications for each team without overloading the engineering channel.”

Ross McKelvie

Director of Engineering

“In the time that it had taken us to get one vendor to respond to our product feedback, incident.io had shipped four features we requested. Internally, we had a meeting, and I think we said something like, 'Wow, they are super hungry'.”

Jeremy Tinley

Principal Systems Architect

“Prior to incident.io, the majority of our incidents were reported by users. Now we are 2-to-1 for automatically creating an incident versus a user reporting it.”

Ross McKelvie

Director of Engineering

So good, you’ll break things on purpose

Ready for incident management built for retail?

We’d love to talk to you about

All-in-one incident management
Our unmatched speed of deployment
Why we’re loved by users and easily adopted
How we work for the whole organization