Retail
Purpose-built for retail operations, and designed to deliver speed, visibility, and uptime when every second of downtime impacts revenue.
Everything you need to manage incidents in retail—automation, integrations, and visibility—built for organizations where downtime directly impacts revenue and customer trust.
Automate critical workflows during your busiest moments—Black Friday, holiday rushes, or flash sales. From detection to resolution, incident.io streamlines every step so your team can focus on keeping operations running.
Manage access securely with built-in SAML/SCIM and providers like Okta & Google Workspace. Handle payment incidents and customer data issues with confidence—no extra tools needed.
Get award-winning support with industry-leading response times, a dedicated customer success manager, and rapid feature delivery. When Etsy needed features during evaluation, incident.io shipped four requests before competitors responded to one.
Integrate seamlessly with your order management, fulfillment, and monitoring systems using APIs, Webhooks, and Terraform.
Your incident data stays yours, and you maintain complete control over configurations and integrations—always accessible, always exportable.
Use incidents to build operational resilience. incident.io makes post-incident learning effortless, helping you identify patterns across peak shopping periods and prevent issues before they scale.
Ensure every incident is handled consistently—whether it's a checkout failure on Black Friday or an inventory issue on Tuesday. Automate workflows to deliver consistency across engineering, operations, and support teams.
Built for engineering, operations, customer support, trust & safety, and leadership. Favor uses incident.io across three departments—engineering for technical incidents, operations for POS outages, and trust & safety for security issues.
Identify patterns and prevent repeat incidents. Favor reduced MTTR by 37% while increasing incident detection by 214%—now catching issues before customers report them at a 2:1 ratio.
Connect your existing tools, interact with them through incident.io, and massively reduce the overhead of managing incidents.
View our 100+ integrations
Ready for incident management built for retail?
