Building trust through incident communication with Adrián Moreno, VP of Engineering at SumUp

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Today, good incident communication isn't a nice to have—it's an absolute must.

But where do you even start? To help answer that question, we sat down with the VP of Engineering at SumUp, ⁠Adrián Moreno Peña⁠, to get his perspective on how organizations of all sizes can share stellar comms no matter the situation. We discuss:

  • What it means to communicate during incidents
  • Why Status Pages are critical in helping to build trust
  • How you can have good comms even without a lead
  • ...and much more

Operational excellence starts here