Tailored to your organization for smarter incident management

Easily customize the platform with dimensions that matter to you. Use Custom Fields and Incident Types to optimise your response, build smarter workflows and enrich your insights.

Collect the data you care about

Make work for you by tailoring your workspace using Custom Fields. Enrich your insights and trigger smart workflows, based on the things you care about.

  • Categorise incidents in a way that makes sense to you
  • analyze trends based on relevant data points
  • Build smarter workflows and announcement rules
Common custom fields
  • Impacted Product
  • Affected Team
  • Total customers impacted

Customizable incident types keep responses relevant

Different types of incident may require a different response. The custom fields, automations and roles needed to respond to a security incident will look different to those needed for a customer support issue.

Customize each incident type using...
  • Roles
  • Custom Fields
  • Automations
  • Severities
  • Privacy settings
  • Insights
"One of the unexpected benefits of switching over to is that we’ve managed to get different groups within our organization to manage incidents. Now teams are empowered to set up incident channels and feel more confident knowing that there’s automation to help guide them the entire way."
Jeremy Tinley
Jeremy Tinley
Principal Systems Architect
"We realized that we already have an app,, to log incidents. Why not just use it to keep everything in one place? We can extract all the reports we need and manage any response actions in a single location."
Elizaveta Shevchenko
Elizaveta Shevchenko
Technical Support Lead
" has enabled us to have a better incident response process. What does that mean? Better service to our clients, which means better NPS. It means better net revenue retention and client satisfaction, which ultimately feeds right down into revenue and our P&L statement. Can't really argue with that."
Michael Cullum
Michael Cullum
VP of Engineering and Data
" is tied to our ability to provide a really great experience for our customers; it's core to what our company is about. We have very demanding customers at the intersection of enterprises and developers. So, making it easy for us to track follow-ups and do all of the right things when there is reactive work that our customers are waiting on is really important."
Alon Levi
Alon Levi
VP of Engineering
View all customer stories

Integrate with all the tools you already know and love

Amplify the value of your existing tools by integrating for a seamless experience