Tailored to your organization for smarter incident management

Easily customize the platform with dimensions that matter to you. Use Custom Fields and Incident Types to optimise your response, build smarter workflows and enrich your insights.

Collect the data you care about

Make work for you by tailoring your workspace using Custom Fields. Enrich your insights and trigger smart workflows, based on the things you care about.

  • Categorise incidents in a way that makes sense to you
  • analyze trends based on relevant data points
  • Build smarter workflows and announcement rules
Common custom fields
  • Impacted Product
  • Affected Team
  • Total customers impacted

Customizable incident types keep responses relevant

Different types of incident may require a different response. The custom fields, automations and roles needed to respond to a security incident will look different to those needed for a customer support issue.

Customize each incident type using...
  • Roles
  • Custom Fields
  • Automations
  • Severities
  • Privacy settings
  • Insights
"One of the improvements that has brought to our incident response processes is the reduction of that cognitive overload. It’s one tool. You just send an /inc statuspage message, and you post an update. It's all in the same tool. It's in the same context."
Adrián Moreno Peña
Adrián Moreno Peña
VP of Engineering
"When we did our evaluation process, we gave a list of features we needed. In the time that it had taken us to get one vendor to respond to our product feedback, had shipped four features we requested. Internally, we had a meeting, and I think we said something like, 'Wow, they are super hungry.'"
Jeremy Tinley
Jeremy Tinley
Principal Systems Architect
"We realized that we already have an app,, to log incidents. Why not just use it to keep everything in one place? We can extract all the reports we need and manage any response actions in a single location."
Elizaveta Shevchenko
Elizaveta Shevchenko
Technical Support Lead
"Just because it's called doesn't mean it's just for incidents. It's actually a workflow tool for us at this point."
Craig Kinloch-Melia
Craig Kinloch-Melia
Head of Technology
View all customer stories

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