Charlie Kingston's posts

Supercharged with AI

Introducing our AI-powered features to enable incident responders to save crucial time, learn from previous incidents, and become more resilient over time.

How communication can make or break your incidents

In this episode, Pete and Lisa discuss why great communication (both internally and externally) is essential to the success of any incident management process.

Building an incident management process

In this podcast, our panellists discuss the foundations that any team needs to put in place when designing their incident management process. Starting from the basics of defining what we really mean by an incident, to how to set your severity levels, roles and statuses, Chris and Pete share their tips for building solid foundations to run your incidents.

How to build a successful on-call team

In this podcast, our panellists discuss what it means to build a successful on-call team. Drawing on their experiences at fast growing start-ups and scale-ups, incident.io co-founders Pete and Chris cover everything from who should be on the rota and how to build a compassionate on-call culture, to compensation structures and tips for operationalising on-call.

incident.fm is coming soon

We've made a podcast, and we're excited to share it with you later this week...

Our stack for acquiring and retaining customers

We’ve been building incident.io for 12 months and thought it would be a good time to share the constellation of tools that we’re using to power our customer experience.