The latest news from incident.io HQ

We’re building the best way for your whole organization to respond, review and learn from incidents. This is where we talk about how and why.

Article

Use these seven incident response metrics to better understand the efficiency of your response processes

By using these metrics, your organization can get a full picture of the effectiveness of your incident response.

incident.ioPicture of incident.io

incident.io

11 min read
Article

Embracing the active user paradox

At incident.io, we prioritize having a product that’s intuitively designed to combat the active user paradox. Let us explain.

Luis GonzalezPicture of Luis Gonzalez

Luis Gonzalez

8 min read
Article

Looking ahead to SRECon 2023

With SRECon right around the corner, I wanted to take a second to highlight some incident management related talks we’re really excited about.

incident.ioPicture of incident.io

incident.io

7 min read
Article

An ode to the women who came before me—thoughts on International Women's Day

Eva reflects on women who have demonstrated the power of supporting and promoting other women to enable them to excel.

Eva Camus-SmithPicture of Eva Camus-Smith

Eva Camus-Smith

5 min read
Engineering

Taking the fear out of migrations

Migrations can be scary: here’s how we run migrations at incident.io to keep things simple and safe

Lisa Karlin CurtisPicture of Lisa Karlin Curtis

Lisa Karlin Curtis

10 min read
Article

Outbound that doesn’t alienate for a technical product

Outbound can be pretty daunting — but it doesn’t have to be. Here we dive into some actionable pieces of advice that have worked well for us in our sales motion.

Esther DelignatPicture of Esther Delignat

Esther Delignat

8 min read
Engineering

Game Day: Stress-testing our response systems and processes

Improving the way we respond to larger, more complex incidents.

Rory BainPicture of Rory Bain

Rory Bain

12 min read
Newsletter

Let's make incident management convenient, shall we?

Welcome to the February 2023 edition of our newsletter.

incident.ioPicture of incident.io

incident.io

4 min read
Article

Making transparency a principle of your company’s culture

No matter the size of your company, prioritizing transparency is an absolute must. Here’s why.

Luis GonzalezPicture of Luis Gonzalez

Luis Gonzalez

8 min read

Stay in the loop: subscribe to our RSS feed.

Move fast when you break things