Run incidents
without leaving Microsoft Teams
Seamlessly collaborate in a unified channel, effortlessly connected to the right tools and people. Establish clear roles, and we'll expertly guide you through the resolution process.
Get going at speed
Quickly spin up a dedicated Teams channel where you can focus on running your incident without losing context. Keep everything in one place and eliminate the need for extra meetings and documentation.
- Create an incident in seconds directly in Microsoft Teams
- Automatically create a channel when you need it
- Ensure processes are followed with nudges and automations
Assemble your team
Get the right people involved at the right time, so you can collaborate effectively to resolve incidents together.
- Automatically escalate to the people you need
- Assign key roles to ensure clarity and accountability
- Create, assign and track action items and follow-ups
Keep everyone in the loop
Whether you're a responder fixing the issue, an executive looking for an update or customer seeking information, incident.io provides the information you need in the format you want.
- Share and subscribe to incident updates over Microsoft Teams, SMS and email
- Keep your customers in the loop with status pages
- Restrict access to sensitive information with private incidents
Put your post-incident process on rails
Encode your entire post-incident process, and have incident.io ensure it's followed consistently every time. No more chasing for debrief documents and follow-up actions.
- Configure the tasks that form your post-incident process
- Instantly create and organize your timeline
- Automatically generate and share your post-mortem
Level up your incident response
With powerful features and automation, we help you run incidents consistently and efficiently.
Workflow automation
Confident, autonomous teams guided by assistive automation
AI-powered incident summaries
Level up your incident response with human-in-the-loop AI-powered features
Catalog
Connect everything in your organization with Catalog
Custom fields
Enrich your incidents with the data your organization needs
Private incidents
Keep sensitive information locked-down with privacy controls
API
Integrate with external systems and programatically acces your data
incident.io saves us hours per incident when considering the need for us to write up the incident, root cause and actions, communicate it to wider stakeholders and overall reporting.
Vicky
Head of User Support
Previously we had fifteen things to do. incident.io has taken it down to two or three... So you can only focus on what you actually need to focus on and let the automation do the rest.
Steve
Head of Technical Support
Now we can generate insights on incidents within minutes, instead of wrangling spreadsheets for hours.
Joe
VP Engineering
We previously had 230-250 PagerDuty incidents per month, now we have 2-5 incident.io incidents, which has massively improved understandability and enhanced clarity
Ryan McCue
Director of Product
incident.io insights have allowed us to spot parts of our stack, particularly select third parties, who are not serving us as well as possible and served as a prioritisation driver for tackling mitigation of this
Dean
Lead Cloud Engineer
incident.io insights have allowed us to spot parts of our stack, particularly select third parties, who are not serving us as well as possible and served as a prioritisation driver for tackling mitigation of this
Tiago Torresani
Engineering Team Lead
incident.io is tied to our ability to provide a really great experience for our customers; it's core to what our company is about. We have very demanding customers at the intersection of enterprises and developers. So, making it easy for us to track follow-ups and do all of the right things when there is reactive work that our customers are waiting on is really important.
Alon Levi
VP of Engineering
incident.io has enabled us to have a better incident response process. What does that mean? Better service to our clients, which means better NPS. It means better net revenue retention and client satisfaction, which ultimately feeds right down into revenue and our P&L statement. Can't really argue with that.
Michael Cullum
VP of Engineering and Data
Just because it's called incident.io doesn't mean it's just for incidents. It's actually a workflow tool for us at this point
Craig Kinloch-Melia
Head of Technology
We realized that we already have an app, incident.io, to log incidents. Why not just use it to keep everything in one place? We can extract all the reports we need and manage any response actions in a single location.
Elizaveta Shevchenko
Technical Support Lead
I like that we have one system to manage our incidents end-to-end. That's really exciting for me as a manager. Especially because the On-call product integrates well with everything else you already have. This isn’t a duct-taped system, but something that feels very reliable.
Ola Sitarska
Chief Technical Officer
incident.io saves us hours per incident when considering the need for us to write up the incident, root cause and actions, communicate it to wider stakeholders and overall reporting.
Braedon Plough
Site Reliability Engineer
incident.io automates many of the manual processes involved in running incidents. Vanta now saves hours as a result of the automations, alerts, and prompts built into incident.io.
Gus Gonzalez
Senior Engineering Manager
The biggest advantage we have right now is that there’s only one way to declare an incident. There’s only one way to track an incident and one way to track an incident evaluation. That in itself is a big win for us.
Balaji Narayanan
Senior Director of Engineering
One of the improvements that incident.io has brought to our incident response processes is the reduction of that cognitive overload. It’s one tool … It's in the same context.
Adrián Moreno Peña
VP of Engineering
When we did our evaluation process, we gave incident.io a list of features we needed. In the time that it had taken us to get one vendor to respond to our product feedback, incident.io had shipped four features we requested. Internally, we had a meeting, and I think we said something like, 'Wow, they are super hungry.
Jeremy Tinley
Principal Systems Architect
We’ve managed to seamlessly and successfully migrate from PagerDuty to incident.io, working in close partnership with the incident.io team. The feedback from Engineers and across the board has been great - the tool is intuitive, reliable, flexible and has required light touch onboarding for new users.
Gregor MacLaren
Technical Program Manager
One of the unexpected benefits of switching over to incident.io is that we’ve managed to get different groups within our organization to manage incidents. Now teams are empowered to set up incident channels and feel more confident knowing that there’s automation to help guide them the entire way.
John Paris
Principal Engineer
We wanted something that had the UX and ease of use that an engineer across Netflix could pick it up, could run with it and didn't need explicit training... even if it's 3AM, it's the first time and it would just feel natural.
Hank Jacobs
Staff Site Reliability Engineer
Integrate withyour existing tools
Amplify the value and power of your existing tools by making them work better, together.
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