Incident management for all of your teams
incident.io was designed to be quick to implement in just a few clicks and, above all, simple to use.
With a seamless UI that enables clear communication and collaboration and features like nudges that remind folks of what they should be doing next, incident.io is intuitive for engineers but can also be used by non-technical responders–from customer success to finance, sales, and beyond.
Everything in your organization under a single view
Contextualizing incidents and understanding how and where they fit within their organization can be a big pain point for enterprises.
With Catalog, you can effortlessly connect and manage everything in your organization through an intuitive interface—including customers, teams, software services, payment providers, and more. This enables responders to focus on resolving incidents instead of determining who to notify or what to do next.
For example, responders can select an impacted feature, and Catalog (with the help of Workflows) will help determine the right people to bring in to help.
Custom roles, custom permissions
Enterprise businesses have a wide range of functions and roles that require different levels of access to various tools. With Custom RBAC you can easily create custom roles and permissions in bulk, so you can spend less time on admin work and more time building more resilient products. For example, you can set permissions that allow:
- A Security custom role to see all private incidents
- An Engineer custom role to manage API keys and webhooks
- A Finance custom role to manage billing settings and on-call pay reports
Security made easy
Security is a top priority for enterprises. But teams also don’t want to manage disparate tools for all of their security needs. With SAML/SCIM, you can now use identity providers such as Okta or Google Workspaces to centrally control user access and authorization within incident.io.
It’s ultimate security and peace of mind at your fingertips.
Tracking changes? We’ve got you covered
With so many users under one roof, managing changes across enterprises can be a big challenge, and it’s even more difficult to have visibility into all of them.
With audit logs, you can track actions taken within your organization, such as user changes, role alterations, workflow edits, and the installation or removal of integrations.
It’ll also track when users are granted access to private incidents and even when they attempt to access incidents they are not permitted to.
Webhooks to help connect internal tooling
Sometimes you want to be able to pull data from certain tools. But without an integration, this can be a tricky process. With webhooks, you can push data to an endpoint in your application, letting you listen for changes and perform actions. For example, you might use webhooks to:
- Annotate graphs in a monitoring tool (e.g. when incidents started and ended)
- Sync follow-ups in another system
- Warn about ongoing incidents during code deploys
Enterprise-grade support when you need it
With incident.io, not only are you getting a solution that improves your incident response processes, but you're also gaining access to a team with award-winning support.
Whether it's a feature request or questions about a specific product, you can count on timely responses in under 3 hours, a dedicated customer success manager, and quick turnarounds for engineering requests.
