Microsoft Teams delight

We’ve spent some time improving the experience for our Microsoft Teams customers, including adding:

Chat with incident in the dashboard
Configure announcement posts
Post updates to status page from Teams
and more!

There are also a bunch of quality of life improvements for our On-call customers as well!

Chat with incident in the dashboard

Our Microsoft Teams customers can use all chat with incident features in the dashboard, to do things like:

summarize the incident
assign roles, draft or post an update, manage actions and followups
ask questions about the incident

In the dashboard, these chats are private, which makes them particularly useful if you are asking for long prose answers or wanting to stay out of the way during a busy chat/channel during an incident.

Note, just like for Slack customers, Teams customers will need to enable Store all messages in Settings → Security to get access.

Configurable announcement posts for Teams customers

Teams customers can now personalize their announcement posts by choosing which fields, actions, and emojis to include in the post. Posts can also now link to status pages, alerts, and post-mortems.

Simply head to Settings → Announcements to get started!

Status page support within Teams tab

Customers can now create and update status page incidents directly from within the incident.io tab in Microsoft Teams, rather than having to leave the Teams app to do this in the dashboard.

This also means you can post to a status page directly from the incident homepage in the dashboard for Slack customers too.

Adding images to post-mortems

You can now add images to a post-mortem directly from the incident's Slack or Teams channel — no more downloading and re-uploading. Search by description, multi-select, and insert in one go!

What else we've shipped

New

Escalation paths can now be listed from our public API
On-call engineers can now receive a notification when they complete an on-call shift
You can now view all alerts related to an incident directly from Slack by running /inc alerts in the incident channel.
New, more private iOS contact sync that doesn't require incident.io to read user's contacts
You can now manually select whether you want your responders to be emailed when you onboard and import a new schedule
Saved views for alerts now also save the columns you've customized for display
Status page incidents and maintenance windows can now be listed in our public API
Canceled and deleted Jira tickets will now trigger "resolved” alerts
We now require fewer permissions for Microsoft Teams installs

Improvements

We've made some improvements to our on-call email notifications to improve grouping and add more information
We gave a tiny bit of polish to the grouping selection in an alert route
catalog-importer now respects proxy environment variables, if you use them
We've made some improvements to our AI-powered alert attribute suggestions to favor simpler expressions
Make the "set timestamps" post-incident task flow in Slack consistent with the dashboard
We now show you a nice error message if you try to press an old Escalate button from Slack after you've uninstalled all paging tools
You can now resize the sidebar of the alerts page
We gave the mobile app homepage a new look: we improved the experience of receiving escalations and polished the list of escalation paths!
Show exact date on hover in policies
Improve consistency of escalation states in web and mobile

Bug fixes

Currencies with no decimals now show correct values in the holidays list view in the pay calculator
We fixed a bug where you couldn't scroll an alert's labels from the tooltip in the table view
We fixed a bug where deleting an alert route would attempt to take you to that alert route's page
The On-call Next view in a team's page now always shows the correct upcoming next shifts when you've got multi-rotation schedules
The mobile app will no longer show an error message when you attempt to filter incidents by ones you've participated in
Fixed a bug where we were incorrectly still showing acknowledge buttons on cancelled escalations
Fixed a bug where users could not close incidents from Slack when offered the option to opt into the post-incident flow
Fixed an issue where the working hours input on schedules was incorrectly wrapping onto multiple lines
Fix WorkOS directory sync for orgs with >100 groups or directories
Work around rare error when syncing with Zendesk