incident.io is leading the charge in incident management for G2's Spring report
April 2, 2024 — 2 min read
We’re ecstatic to announce that we’ve been ranked #1 in G2’s Relationship Index for Spring 2024.
G2's Relationship Index is a measure of several factors, including:
- Customers' reported ease of doing business with the seller
- Customers' satisfaction with the product's quality of support
- Customers' likelihood to recommend each product
- The number of reviews received on G2
This award means a lot to us as it’s a direct result of the partnerships we’ve built with customers—and it’s a recognition we’re very proud of.
From the beginning, we’ve been laser-focused on being the single place you turn to when things go wrong. But with that comes our unwavering commitment to provide best-in-class support, build features quickly, and acknowledge and fix pain points where they exist.
The customer support has been nothing but amazing. Feedback is immediatly heard and reacted to, and bugs were fixed in a matter of days max. Whole new features we asked for were delivered in an astonishingly short amount of time.—Leonard B
Whether it’s a small bug fix, a feature request, or having regular check-ins, prioritizing our relationships with customers has always been a critical piece of what we’re building.
And now, thanks to your support, we’ve been recognized as an industry leader.
But that’s not all! Here are some of the other awards we received for Spring 2024:
- Small-Business Results Index for Incident Management
- Enterprise, Mid-Market and Small Business Implementation Index for Incident Management
- Usability Index for Incident Management
Thank you to everyone who has left us a review, sent us kind words over Slack or recommended us to a friend. Check us out on G2 and, if you like what you see, book a demo with us!
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So good, you’ll break things on purpose
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- How we work for the whole organization
