Welcome to Behind the Flame, a series created to showcase our incidentios.
Meet Mohit Bijlani, CRO here at incident.io.
I joined incident.io about three months ago, and if I had to pick just one memory, it would have to be playing Pac-Man with some of the team at Bargate after our NYC Christmas party.
Find a way. In the Sales and Customer Success teams at incident.io, our teams have an uncanny ability to navigate challenges, think creatively, and push through obstacles to achieve their goals and delight our customers.
The learning and development benefits we have even at this early stage of the company. We want to make resources available to our teams, acknowledging the fact that we don't have the infrastructure to enable them, at the moment but we're investing in them to find that development outside of work.
#wins, that's easy, right? Especially when it's the end of the quarter and there's a lot of deals rolling in.
I would carve out some time to understand all the Slack channels and how the company operates, especially leveraging Slack. It took me a little bit of time in hindsight to really get on top of which channels I need to be on.
Our bar is extremely high for talent. If you’re here, you’re already among strong candidates, now’s your chance to stand out. Our hiring process reflects what you would be doing day to day. And don’t hesitate to ask for more context. Think critically, ask sharp questions, and make sure you have everything you need to deliver a great interview.
Fast, ambitious, and fun.
I wouldn't want to be stuck in this elevator with anybody, right? But I would say, I think it would have to be [Co-founders] Chris or Stephen, I think they both have a fantastic sense of humor. They don't seem to get fazed by any situation, plus they're very easy to talk to about, you know, not just work, but about pretty much anything.
I can catch up on to-do's and projects where I'm behind or occasionally spend quality time with my family.
Doubling our revenue and ARR this year and beyond that, taking incident.io public and building an iconic technology company. There’s so much potential in our go-to-market (GTM) function. We’ve already seen tremendous validation from best-in-class customers across digital natives and enterprises alike. But we have more work to do expanding brand awareness, addressing the gaps in incident management, and continuing to prove our leadership in this space. Our win rates are incredibly strong because once customers see the value our platform delivers, they recognize its impact. But execution is key. We need to keep hiring top talent, enabling them to be successful, and continuously innovating. We’re pushing into adjacent spaces like security incident management and, eventually, broader ITSM, where giants like ServiceNow play. The vision is ambitious, but we’ve got the momentum to make it happen.
The go-to-market (GTM) function or any customer-facing role, is full of ups and downs. No two days are the same. The challenges are constant, but so are the rewards if you’re disciplined, hungry, and resilient. That’s what makes it so exciting. I love the unpredictability and the fact that every day brings something new.
The strength of our data foundation. Most of the key metrics I’d expect to measure business performance were already in place, and anything I needed was easy to access. It’s rare to see that at a company still in its early stages.
In today's day and age, most businesses have to rely very heavily on online channels for driving engagement with their customers, furthering their brand, and also driving revenues. We all understand the kind of infrastructure services that these online assets, or this online presence, or these applications are built on. Things go wrong, there is downtime, and if organizations do not have a consistent and scalable means of resolving these incidents and minimizing the downtime, then they have a significant impact or they can have a significant impact on their brand and could lead to loss of customer bases and then lead to churn in terms of revenues.
Meet Lucy Jennings, Expansion Account Manager 🔥
Meet Dylan Rose Muller, Business Development Representative 🔥
Meet Payton Andrews, Enterprise Account Executive 🔥
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