Behind the Flame: Mohit

Welcome to Behind the Flame, a series created to showcase our incidentios.

Meet Mohit Bijlani, CRO here at incident.io.

Q: What has been your favorite incident.io memory so far?

I joined incident.io about three months ago, and if I had to pick just one memory, it would have to be playing Pac-Man with some of the team at Bargate after our NYC Christmas party.

Q: What is the value that most resonates with you?

Find a way. In the Sales and Customer Success teams at incident.io, our teams have an uncanny ability to navigate challenges, think creatively, and push through obstacles to achieve their goals and delight our customers.

Q: What is your favorite benefit?

The learning and development benefits we have even at this early stage of the company. We want to make resources available to our teams, acknowledging the fact that we don't have the infrastructure to enable them, at the moment but we're investing in them to find that development outside of work.

Q: What is your favorite Slack channel?

#wins, that's easy, right? Especially when it's the end of the quarter and there's a lot of deals rolling in.

Q: What advice would you give to yourself on your first day?

I would carve out some time to understand all the Slack channels and how the company operates, especially leveraging Slack. It took me a little bit of time in hindsight to really get on top of which channels I need to be on.

Q: What advice would you give to candidates interviewing?

Our bar is extremely high for talent. If you’re here, you’re already among strong candidates, now’s your chance to stand out. Our hiring process reflects what you would be doing day to day. And don’t hesitate to ask for more context. Think critically, ask sharp questions, and make sure you have everything you need to deliver a great interview.

Q: How would you describe the culture in three words?

Fast, ambitious, and fun.

Q: Which incident.io employee would you want to be stuck in a lift with?

I wouldn't want to be stuck in this elevator with anybody, right? But I would say, I think it would have to be [Co-founders] Chris or Stephen, I think they both have a fantastic sense of humor. They don't seem to get fazed by any situation, plus they're very easy to talk to about, you know, not just work, but about pretty much anything.

Q: What does the last Friday of the month mean to you?

I can catch up on to-do's and projects where I'm behind or occasionally spend quality time with my family.

Q: What are you most looking forward to with incident.io this year and beyond?

Doubling our revenue and ARR this year and beyond that, taking incident.io public and building an iconic technology company. There’s so much potential in our go-to-market (GTM) function. We’ve already seen tremendous validation from best-in-class customers across digital natives and enterprises alike. But we have more work to do expanding brand awareness, addressing the gaps in incident management, and continuing to prove our leadership in this space. Our win rates are incredibly strong because once customers see the value our platform delivers, they recognize its impact. But execution is key. We need to keep hiring top talent, enabling them to be successful, and continuously innovating. We’re pushing into adjacent spaces like security incident management and, eventually, broader ITSM, where giants like ServiceNow play. The vision is ambitious, but we’ve got the momentum to make it happen.

Q: What is it like being part of the go-to-market team?

The go-to-market (GTM) function or any customer-facing role, is full of ups and downs. No two days are the same. The challenges are constant, but so are the rewards if you’re disciplined, hungry, and resilient. That’s what makes it so exciting. I love the unpredictability and the fact that every day brings something new.

Q: What is something that surprised you when you joined?

The strength of our data foundation. Most of the key metrics I’d expect to measure business performance were already in place, and anything I needed was easy to access. It’s rare to see that at a company still in its early stages.

Q: Why do you think companies need a reliable incident management tool?

In today's day and age, most businesses have to rely very heavily on online channels for driving engagement with their customers, furthering their brand, and also driving revenues. We all understand the kind of infrastructure services that these online assets, or this online presence, or these applications are built on. Things go wrong, there is downtime, and if organizations do not have a consistent and scalable means of resolving these incidents and minimizing the downtime, then they have a significant impact or they can have a significant impact on their brand and could lead to loss of customer bases and then lead to churn in terms of revenues.