Stephen Whitworth's posts

How to get everyone at the company to value writing

Once a month, the whole of our company downs tools, and spends the whole day writing. We call it Content Day!

Designing your incident severity levels

Learn how to design incident severity levels to streamline incident management, improve response times, and prioritize issues effectively.

Industry Interviews: Uma Chingunde, Vice President of Engineering at Render

We talk to Uma Chingunde, Vice President of Engineering at Render

Industry Interviews: Colm Doyle, Incident Commander at Slack

We talk to Colm Doyle about his experiences as an Incident Commander at Slack.

What is an incident?

In a world where things go wrong in organizations all of the time, what should our threshold be for defining an incident?

Incidents are for everyone

We think there's a better version of the world out there, where the same principles that help the world's best technology teams can be enjoyed by **the entire organization**. We also think we know why it's not happening, and what can be done about it.