Stephen Whitworth's posts

Designing your incident severity levels

Learn how to design incident severity levels to streamline incident management, improve response times, and prioritize issues effectively.

Industry Interviews: Uma Chingunde, Vice President of Engineering at Render

We talk to Uma Chingunde, Vice President of Engineering at Render

Industry Interviews: Colm Doyle, Incident Commander at Slack

We talk to Colm Doyle about his experiences as an Incident Commander at Slack.

What is an incident?

In a world where things go wrong in organizations all of the time, what should our threshold be for defining an incident?

Incidents are for everyone

We think there's a better version of the world out there, where the same principles that help the world's best technology teams can be enjoyed by **the entire organization**. We also think we know why it's not happening, and what can be done about it.