Pete Hamilton's posts
Service disruption on October 20, 2025
During the October 20th AWS outage, our platform handled 12,500 hours of incident response and 4.5M requests/hour. Here's how we diagnosed cascading failures in real-time and deployed fixes within hours to build greater resilience.
Pete Hamilton
Why we're hiring AI Engineers
In the past year, we've reimagined how we build AI products at incident.io, moving from simple prompt based features to now building full-blown AI-native systems end to end. Learn why we’re hiring AI Engineers, what that work looks like, and how it’s changing the future of incident response.
Pete Hamilton
Lessons from 4 years of weekly changelogs
Writing a meaningful update for customers every week has been held sacred at incident.io since we started the company. We've written over 200 of them in the past 4 years, and we recently celebrated going 2 years straight without missing a single a single week 🚀. Learn how we do it!
Pete Hamilton
Gearing up for LeadDev London 2023!
We're buzzing with excitement as we prepare for a return to LeadDev here in London. Not only are we sponsoring the event (and the real-time captioning) but two of our team (Alicia and Lisa) are speaking this year! Catch us there 27th & 28th June 2023.
Pete Hamilton
Trust shouldn’t start at zero
Whenever someone new joins your team, folks tend to default to a trust level of zero. Here's why that's a big mistake.
Pete Hamilton
One, Two, Skip a Few...
The other day, we started getting strange reports from some customers of incident.io. Their incident identifiers — unique numbers to identify each incident — appeared to have jumped unexpectedly.
Pete HamiltonSo good, you’ll break things on purpose
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