Pete Hamilton's posts
Introducing Investigations, powered by Nexus.
Today we're launching Investigations: agentic root cause analysis that starts the moment you're paged, figures out what broke and why, and works with your team through to resolution. Here's what we built, what's powering it, and why it took some time to get right.
We rebuilt our post-mortems from the ground up
Today we're launching our new post-mortems experience, and I want to walk you through what we've done and why.
Weaving AI into the fabric of incident.io
How incident.io became an AI-native company — building reliable AI for reliability itself, and transforming how teams manage and resolve incidents.
Service disruption on October 20, 2025
During the October 20th AWS outage, our platform handled 12,500 hours of incident response and 4.5M requests/hour. Here's how we diagnosed cascading failures in real-time and deployed fixes within hours to build greater resilience.
Why we're hiring AI Engineers
In the past year, we've reimagined how we build AI products at incident.io, moving from simple prompt based features to now building full-blown AI-native systems end to end. Learn why we’re hiring AI Engineers, what that work looks like, and how it’s changing the future of incident response.
Lessons from 4 years of weekly changelogs
Writing a meaningful update for customers every week has been held sacred at incident.io since we started the company. We've written over 200 of them in the past 4 years, and we recently celebrated going 2 years straight without missing a single a single week 🚀. Learn how we do it!
So good, you’ll break things on purpose
Ready for modern incident management? Book a call with one of our experts today.
We’d love to talk to you about
- All-in-one incident management
- Our unmatched speed of deployment
- Why we’re loved by users and easily adopted
- How we work for the whole organization
