Luis Gonzalez's posts

Our customers aren't just numbers—they're a priority

At incident.io, we prioritize building strong partnerships with all of our customers. Here's what we do to make sure they all feel heard, seen, and supported.

Advice for building an incident management program

Recently, we chatted with Jeff Forde, Architect at Collectors, to get his perspective on how organizations can build better incident management programs. Here are the main takeaways.

Reflecting on a momentous 2023 at incident.io

With 2023 just about wrapped up, we wanted to take a look back on what was a special year at incident.io

Introducing The Debrief: A new podcast series from incident.io

In The Debrief, you'll hear insightful conversations about the world of incident management with engineers, product managers, and founders.

Post-incident flows: Bringing consistency to your post incident processes

With Post-incident flows, you can create a checklist of tasks and actions to ensure consistency across your teams and facilitate deeper learning.

Better learning from incidents: A guide to incident post-mortem documents

Post-mortem documents are a great way to facilitate learning after incidents are resolved.