Luis Gonzalez's posts
Incident management vs problem management: understanding the connection between the two
While problem management and incident management may seem different, they're two sides of the same coin.
Luis GonzalezSeptember 15, 2023
On the road to becoming the best incident management solution on the market
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Luis GonzalezAugust 23, 2023
incident.io: A scalable incident management solution built for enterprises
With incident.io, enterprise businesses have an incident management solution that can navigate their complex needs and improve their response processes.
Luis GonzalezAugust 4, 2023
Barcelona 2023 Company Offsite Recap
Last month, the team gathered for our second company offsite in sunny, oceanside Barcelona. Here's how it went.
Luis GonzalezJuly 10, 2023
Driving successful change: Understanding DORA's Change Failure Rate metric
By using DORA's change failure rate metric, organizations can highlight inefficiencies in deployment processes and prevent pesky incidents from repeating.
Luis GonzalezJuly 5, 2023
SLA vs KPI: Breaking down the differences, and similarities, of these important metrics
In this article, we'll lay out the differences between SLA and KPI, and explain how they impact performance management.
Luis GonzalezJuly 3, 2023
So good, you’ll break things on purpose
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