Luis Gonzalez's posts

Incident management vs problem management: understanding the connection between the two

While problem management and incident management may seem different, they're two sides of the same coin.

incident.io: A scalable incident management solution built for enterprises

With incident.io, enterprise businesses have an incident management solution that can navigate their complex needs and improve their response processes.

Barcelona 2023 Company Offsite Recap

Last month, the team gathered for our second company offsite in sunny, oceanside Barcelona. Here's how it went.

Driving successful change: Understanding DORA's Change Failure Rate metric

By using DORA's change failure rate metric, organizations can highlight inefficiencies in deployment processes and prevent pesky incidents from repeating.

SLA vs KPI: Breaking down the differences, and similarities, of these important metrics

In this article, we'll lay out the differences between SLA and KPI, and explain how they impact performance management.

Shipping at speed: Using DORA's Deployment Frequency to measure your ability to deliver customer value

By using DORA's deployment frequency metric, organizations can improve customer impact and product reliability.