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Luis Gonzalez
Content Marketing Manager

Luis Gonzalez's posts

Article

Incident management vs problem management: understanding the connection between the two

While problem management and incident management may seem different, they're two sides of the same coin.

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Luis Gonzalez

4 min read
Article

incident.io: A scalable incident management solution built for enterprises

With incident.io, enterprise businesses have an incident management solution that can navigate their complex needs and improve their response processes.

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Luis Gonzalez

11 min read
Article

Barcelona 2023 Company Offsite Recap

Last month, the team gathered for our second company offsite in sunny, oceanside Barcelona. Here's how it went.

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Luis Gonzalez

9 min read
Article

Driving successful change: Understanding DORA's Change Failure Rate metric

By using DORA's change failure rate metric, organizations can highlight inefficiencies in deployment processes and prevent pesky incidents from repeating.

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Luis Gonzalez

11 min read
Article

SLA vs KPI: Breaking down the differences, and similarities, of these important metrics

In this article, we'll lay out the differences between SLA and KPI, and explain how they impact performance management.

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Luis Gonzalez

11 min read
Article

Shipping at speed: Using DORA's Deployment Frequency to measure your ability to deliver customer value

By using DORA's deployment frequency metric, organizations can improve customer impact and product reliability.

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Luis Gonzalez

8 min read

Modern incident management, built for humans