Lisa Karlin Curtis's posts
How to run meetings that don't suck
What the world of software development can learn from consulting - why meetings are useful, and how to run them well.
Reducing our pager load
What we did when we were getting paged too much
How to build a strong incident response process
When building an incident response process, it’s easy to get overwhelmed by all the moving parts - but less is more. Here are three things to do that will set you up for success.
Starting projects at incident.io
We've found a way of kicking off projects at incident.io which helps us ship in a fast and focussed way.
The three pillars of great incident response
There's no one-size-fits-all incident response lifecycle. But the same three pillars form the core of any good process: clarity, transparency and calm.
Breaking down complex projects into smaller, shippable increments
Mitigate the risks of delivering a complex project by shipping small pieces along the way.
So good, you’ll break things on purpose
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