Lisa Karlin Curtis's posts

Using incidents to level up your teams

How to accelerate your career by running towards the fire.

Handling third-party provider outages

What do you do when Cloudflare goes down? Or AWS?

How to run meetings that don't suck

What the world of software development can learn from consulting - why meetings are useful, and how to run them well.

Reducing our pager load

What we did when we were getting paged too much

How to build a strong incident response process

When building an incident response process, it’s easy to get overwhelmed by all the moving parts - but less is more. Here are three things to do that will set you up for success.

Starting projects at incident.io

We've found a way of kicking off projects at incident.io which helps us ship in a fast and focussed way.