The latest news from incident.io HQ

Use these seven incident response metrics to better understand the efficiency of your response processes

By using these metrics, your organization can get a full picture of the effectiveness of your incident response.

Embracing the active user paradox

At incident.io, we prioritize having a product that’s intuitively designed to combat the active user paradox. Let us explain.

Looking ahead to SRECon 2023

With SRECon right around the corner, I wanted to take a second to highlight some incident management related talks we’re really excited about.

An ode to the women who came before me—thoughts on International Women's Day

Eva reflects on women who have demonstrated the power of supporting and promoting other women to enable them to excel.

Outbound that doesn’t alienate for a technical product

Outbound can be pretty daunting — but it doesn’t have to be. Here we dive into some actionable pieces of advice that have worked well for us in our sales motion.

Making transparency a principle of your company’s culture

No matter the size of your company, prioritizing transparency is an absolute must. Here’s why.

Your non-technical teams should be using incident management tools, too

Should your non-technical teams be declaring incidents like your engineering team? Absolutely. Here’s why.

Here’s what to focus on when reviewing an incident

Sometimes you’ll only have a few seconds to glean insights into an incident. In situations like these, here’s what you can focus on for the most high level, but revealing insights.

How we approach integrations at incident.io

Here are incident.io we have dozens of integrations with SaaS tools. But why have we not built out own versions of these tools? Simply put, we can’t do everything.