The latest news from incident.io HQ

Understanding the differences between severity vs priority in incident management

Identifying priority and severity is crucial in how you respond to incidents, but these terms aren't necessarily interchangeable. Uncover their uses here.

Goodbye, 2022. Hello, 2023 — reflecting on a year of change, progress and incidents

As we turn the page to 2023, we take a look back at an eventful 2022 at incident.io.

What is incident management? Understanding this critical business function

In this article we’ll give you a 101 on incident management: what is it, why does it matter, and how can you do it well?

5 things that surprised me in my first month at incident.io

5 things that surprised me in my first month at incident.io.

Early stage data teams: a balancing act

How to make sure a small team can have a big impact.

7 ways teams are using incident.io’s Decision Flows

Decision Flows are a lesser-known but powerful feature in incident.io that help teams resolve incidents faster. We’ve investigated how teams are using them today, such as to determine an incident’s severity and guide engineers through common triage steps.

ITIL, ITSM and incident management. What are they and how do they fit together?

This article aims to explain the differences between the ITIL, ITSM and incident management, and importantly how they fit together.

Our guide to creating your own incident management software stack

We’re fortunate enough to speak to a huge number of companies about their incident management processes. In doing so, we’ve noticed an emergent trend in how modern companies are using software to support their incident management processes, and a common set of challenges faced by them too.

How we do realtime response with incident.io, Sentry & PagerDuty

Like most tech companies, we use an on-call rota and various alerting tools. We do this to respond to incidents before they’re reported. In this post, I’d like to share how exactly we have it set up.