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The Rootly way
Every new team or service means another workflow to build, test, and maintain. Growth becomes a full-time maintenance project.
incident.io vs Rootly
Rootly
Both platforms help you manage incidents. The difference shows up as you scale - in how much you have to configure, how much you have to maintain, and how easily the whole org can use it.
We talk to hundreds of Rootly customers and teams who evaluated them. This is a direct window into what they tell us.
Adoption was low - teams found it frustrating to use.
The setup became misconfigured and outdated. Nobody wanted to own it.
The flexibility is there, but someone has to build everything from scratch.
The real cost shows up when your org changes
The incident.io way
Define your services, teams, and ownership in Catalog. When your org changes, update Catalog once - alert routing, escalation, and workflows follow automatically.
Torq replaced PagerDuty & Rootly with one standardized incident workflow
Torq had outgrown a fragmented setup built around PagerDuty and Rootly. After switching to incident.io, they standardized incident response in Slack and saw adoption spread faster than planned - including teams outside the original rollout asking for access.
“We wanted to do it slowly, very slowly, but teams were lining up to be the next team to move.”
Nadav Baumer
DevOps Team Lead, Torq
Why engineering teams choose incident.io over Rootly
Scale without complexity
Your catalog handles routing, escalation, and automation across every team. As your org grows, incident management stays reliable without duplicating workflows.
One operating model, not a toolkit
incident.io gives teams one standard way to run incidents in Slack - with services, ownership, routing, roles, and follow-up work connected in one system, not stitched together across tools.
Cheaper to own, safer to bet on
The real cost isn't just software spend - it's maintenance, rollout, support, and vendor risk. incident.io reduces all four with simpler configuration, proven migrations, and hands-on partnership through rollout and beyond.
With incident.io, Netflix has the incident management platform—and partner—it's always needed
See how Netflix uses incident.io
How incident.io’s pace of development helped Etsy turn incident response into a superpower
See how Etsy uses incident.io
How incident.io helped Skyscanner regain confidence in its incident response processes
See how Skyscanner uses incident.io
With incident.io, Vanta has reduced hours spent on manual processes
See how Vanta uses incident.io
How Intercom migrated from PagerDuty and Atlassian Status Page to incident.io in a matter of weeks
See how Intercom uses incident.io
How incident.io gave WorkOS the confidence to declare more incidents
See how WorkOS uses incident.io
How does incident.io compare with Rootly?
| Details | Rootly | incident.io | |
|---|---|---|---|
| Alerting | |||
| Native alert integrations | Datadog, Grafana, Alertmanager, Honeycomb, etc. | ||
| On-call | |||
| On-call scheduling | Create and manage rotation schedules | ||
| Mobile app | Native mobile app for paging and response | ||
| Incident response | |||
| Slack-native incident management | Run incidents end-to-end without leaving Slack | ||
| Automatic role assignment | Assign IC, comms lead etc. based on service ownership | Manual or rule-based | |
| Automated stakeholder updates | Structured comms sent automatically during incidents | Requires workflow setup | |
| Status page | Customer-facing status updates tied to the incident | ||
| Configuration & maintenance | |||
| Native service catalog | Teams, services, and ownership modelled once | Basic services list | Full Catalog - teams, services, ownership modelled once |
| Config maintenance overhead | How much effort to maintain as your org scales | High - compounds at scale | Low - Catalog abstracts logic |
| AI | |||
| AI summaries + postmortems | Auto-generate incident summaries and post-mortems | ||
| AI assistant in Slack | Ask questions about live and historical incidents | Active incident only | Full scope - live and historical, from the Slack sidebar |
| Enterprise & security | |||
| SSO / SAML | Single sign-on via SAML | ||
| SCIM provisioning | Automatic user provisioning and deprovisioning | ||
| Team-scoped permissions | Restrict access and actions by team | ||
| Audit logging | Track changes and actions across the platform | ||
| Contractual SLA | Guaranteed uptime commitment | Not publicly documented | Up to 99.99% |
| Dedicated customer success | Named CS partner for onboarding and ongoing support | ||
Rootly
incident.io
Alerting
Native alert integrations
Datadog, Grafana, Alertmanager, Honeycomb, etc.
On-call
On-call scheduling
Create and manage rotation schedules
Mobile app
Native mobile app for paging and response
Incident response
Slack-native incident management
Run incidents end-to-end without leaving Slack
Automatic role assignment
Assign IC, comms lead etc. based on service ownership
Manual or rule-based
Automated stakeholder updates
Structured comms sent automatically during incidents
Requires workflow setup
Status page
Customer-facing status updates tied to the incident
Configuration & maintenance
Native service catalog
Teams, services, and ownership modelled once
Basic services list
Full Catalog - teams, services, ownership modelled once
Config maintenance overhead
How much effort to maintain as your org scales
High - compounds at scale
Low - Catalog abstracts logic
AI
AI summaries + postmortems
Auto-generate incident summaries and post-mortems
AI assistant in Slack
Ask questions about live and historical incidents
Active incident only
Full scope - live and historical, from the Slack sidebar
Enterprise & security
SSO / SAML
Single sign-on via SAML
SCIM provisioning
Automatic user provisioning and deprovisioning
Team-scoped permissions
Restrict access and actions by team
Audit logging
Track changes and actions across the platform
Contractual SLA
Guaranteed uptime commitment
Not publicly documented
Up to 99.99%
Dedicated customer success
Named CS partner for onboarding and ongoing support
Evaluating Rootly or already feeling the cost of maintaining it?
See why teams choose incident.io for a platform that's easier to run, easier to scale, and easier to adopt across the organization. And if you're already on Rootly, our team can help you switch quickly and cleanly.