Both platforms help you manage incidents. The difference shows up as you scale - in how much you have to configure, how much you have to maintain, and how easily the whole org can use it.
Every new team or service means another workflow to build, test, and maintain. Growth becomes a full-time maintenance project.
Define your services, teams, and ownership in Catalog. When your org changes, update Catalog once - alert routing, escalation, and workflows follow automatically.
Torq had outgrown a fragmented setup built around PagerDuty and Rootly. After switching to incident.io, they standardized incident response in Slack and saw adoption spread faster than planned - including teams outside the original rollout asking for access.
“We wanted to do it slowly, very slowly, but teams were lining up to be the next team to move.”
Nadav Baumer
DevOps Team Lead, Torq
Your catalog handles routing, escalation, and automation across every team. As your org grows, incident management stays reliable without duplicating workflows.
incident.io gives teams one standard way to run incidents in Slack - with services, ownership, routing, roles, and follow-up work connected in one system, not stitched together across tools.
The real cost isn't just software spend - it's maintenance, rollout, support, and vendor risk. incident.io reduces all four with simpler configuration, proven migrations, and hands-on partnership through rollout and beyond.
| Details | Rootly | incident.io | |
|---|---|---|---|
| Alerting | |||
| Native alert integrations | Datadog, Grafana, Alertmanager, Honeycomb, etc. | ||
| On-call | |||
| On-call scheduling | Create and manage rotation schedules | ||
| Mobile app | Native mobile app for paging and response | ||
| Incident response | |||
| Slack-native incident management | Run incidents end-to-end without leaving Slack | ||
| Automatic role assignment | Assign IC, comms lead etc. based on service ownership | Manual or rule-based | |
| Automated stakeholder updates | Structured comms sent automatically during incidents | Requires workflow setup | |
| Status page | Customer-facing status updates tied to the incident | ||
| Configuration & maintenance | |||
| Native service catalog | Teams, services, and ownership modelled once | Basic services list | Full Catalog - teams, services, ownership modelled once |
| Config maintenance overhead | How much effort to maintain as your org scales | High - compounds at scale | Low - Catalog abstracts logic |
| AI | |||
| AI summaries + postmortems | Auto-generate incident summaries and post-mortems | ||
| AI assistant in Slack | Ask questions about live and historical incidents | Active incident only | Full scope - live and historical, from the Slack sidebar |
| Enterprise & security | |||
| SSO / SAML | Single sign-on via SAML | ||
| SCIM provisioning | Automatic user provisioning and deprovisioning | ||
| Team-scoped permissions | Restrict access and actions by team | ||
| Audit logging | Track changes and actions across the platform | ||
| Contractual SLA | Guaranteed uptime commitment | Not publicly documented | Up to 99.99% |
| Dedicated customer success | Named CS partner for onboarding and ongoing support | ||
Datadog, Grafana, Alertmanager, Honeycomb, etc.
Create and manage rotation schedules
Native mobile app for paging and response
Run incidents end-to-end without leaving Slack
Assign IC, comms lead etc. based on service ownership
Manual or rule-based
Structured comms sent automatically during incidents
Requires workflow setup
Customer-facing status updates tied to the incident
Teams, services, and ownership modelled once
Basic services list
Full Catalog - teams, services, ownership modelled once
How much effort to maintain as your org scales
High - compounds at scale
Low - Catalog abstracts logic
Auto-generate incident summaries and post-mortems
Ask questions about live and historical incidents
Active incident only
Full scope - live and historical, from the Slack sidebar
Single sign-on via SAML
Automatic user provisioning and deprovisioning
Restrict access and actions by team
Track changes and actions across the platform
Guaranteed uptime commitment
Not publicly documented
Up to 99.99%
Named CS partner for onboarding and ongoing support
See why teams choose incident.io for a platform that's easier to run, easier to scale, and easier to adopt across the organization. And if you're already on Rootly, our team can help you switch quickly and cleanly.
