Hypergrowth companies use incident.io to automate incident processes, focus on fixing the issue and learn from incident insights to improve site reliability and fix vulnerabilities.
Manage and communicate incidents directly in Slack without even thinking about it. We take care of the admin so that you can solely focus on fixing the issue and ensuring your site is reliable.
Yup, seeing the same thing here.
@Leslie I need to take a look at the logs, can you take over the lead please?
Yeah, no problem!
@Leslie became Incident Lead, taking over from @April.
We make sure everyone’s role is clear, track who’s working on what, and we’ll help you escalate if you need extra help.
Get everyone on the same page from the moment they join the incident, and help stakeholders stay in the loop.
Finally, a dedicated place to search, review and analyse all your incident data. Each incident also gets its own dashboard.
Constructing an incident timeline for review is important, but time-consuming. We’ll build one for you in real-time, and keep it constantly up to date.
We’re not just a Slack bot. Our insights dashboard gives you a detailed overview of all your incidents data to help you discover and fix vulnerabilities, enrich your reporting data and more.
We're proud to be working with these incredible companies, empowering them with world-class incident response.
“incident.io was exactly the tool I was looking for when I joined Render to help us scale engineering. Managing reliability and incidents well, with the tools helping and not adding overhead, is table stakes for anyone building SaaS products. The incident.io team has a deep understanding of the space and it shows in the product.”
“incident.io has enabled us to manage incidents in a more structured way, without leaving the tools that our entire organisation already use on a daily basis. Our ability to respond and follow a process has improved significantly. If you’re looking for a lower-overhead solution that your team will easily adopt, I highly recommend it.”
“incident.io is a delightful product to work with. We now have a consistent & easy way of creating and managing incidents. This is huge for us since it meant we didn't have to prioritize building a solution in-house, and incident.io "just worked".”
“As an engineering manager building high performing engineering teams is key to my role. incident.io gives us the tooling and data our teams need to learn from incidents and keep stakeholders up to date without having to invest our own engineering time in building a custom solution.”
“incident.io lowers the barrier to doing incidents right. We train people to use incident roles, get into the habit of updating stakeholders, and giving feedback once the incident is closed. Now incident.io helps everyone to learn and follow these behaviours, and fast!”
“We are just getting going at Duffel and it is really important to us to build in the right practices early. The ease with which incident.io integrates with our other tools like Slack, PagerDuty and Jira has made on-boarding both engineers and others into the process of incident communication and follow up much easier.”
“With incident.io, you get more than a Slack-integrated incident management tool. You get a product designed by a team of engineers with years of hands-on experience, all of which is embodied in the tool and user experience.”
Big or small, there’s huge value in improving your incident response, visibility, and ability to learn.