Security teams

Built for modern security teams

Trusted by hundreds of companies, we help security teams tackle everything from routine investigations to major cyberattacks.

Built for modern security teams

Private incident types

Create security-specific incident types that are private by default.

  • Incidents are invite-only and hidden from global dashboards and feeds
  • Define custom workflows, severities, roles, and fields for security response
  • Keep investigations isolated while maintaining a consistent response structure

This allows security teams to run a tailored response process without exposing sensitive context.

Private incident types

Private alerts and escalations

Protect sensitive data from the very first alert.

  • Configure private alert routes visible only to approved teams
  • Restrict paging and escalations to authorized responders
  • Ensure incidents created from private alerts inherit the same access controls
  • Keep manual declarations and escalation forms private

Confidentiality is enforced end-to-end—from detection through resolution.

Private alerts and escalations

Accurate timelines & audit trails

Maintain a clear, defensible record of every security incident.

  • A single, accurate incident timeline captures actions, decisions, and context as they happen.
  • Automatically records who did what, and when
  • Attach supporting artifacts directly to incidents, including evidence, reports, and documentation

This gives security teams a complete audit trail for reviews, compliance, and post-incident analysis—without chasing information across tools.

Accurate timelines & audit trails

Team-based access control

Apply tighter permissions where they matter most.

  • Use team-based RBAC to control who can manage on-call, escalations, and response configuration
  • Define multiple roles (e.g. Members, Admins) within the security team
  • Layer team permissions on top of organization-wide roles

This keeps operational control limited to the right people without slowing response.

Team-based access control

How we think about security

Centralized response in Slack and Microsoft Teams

Centralized response in Slack and Microsoft Teams

Manage security incidents in Slack and Microsoft Teams with real-time collaboration, predefined roles, and automated workflows.

On-call scheduling and escalations

On-call scheduling and escalations

Manage on-call rotations and auto-escalate by severity, affected systems, or compliance to minimize delays.


Tailored workflows for security events

Tailored workflows for security events

Create custom workflows to ensure your team responds consistently to any vulnerability.

Incident access control

Incident access control

For confidential situations, use private, invite-only incidents to safeguard sensitive information.

Fully integrated

Fully integrated

Auto-create incidents from SIEM alerts or integrate escalations into your SOAR workflows.

Compliance tracking

Compliance tracking

Tag incidents with fields like PCI DSS, SOC 2, or ISO 27001, to expedite audit report generation.

Threat insights

Threat insights

Surface incident patterns to spot vulnerabilities and guide prevention efforts.

Timeline reconstruction

Timeline reconstruction

Document all incident activity—logs, decisions, and comms—for easy review and learning.


Here's how customers get the most out of incident.io

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Netflix customer story

With incident.io, Netflix has the incident management platform—and partner—it's always needed

See how Netflix uses incident.io
Etsy customer story

How incident.io’s pace of development helped Etsy turn incident response into a superpower

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Skyscanner customer story

How incident.io helped Skyscanner regain confidence in its incident response processes

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Vanta customer story

With incident.io, Vanta has reduced hours spent on manual processes

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Intercom customer story

How Intercom migrated from PagerDuty and Atlassian Status Page to incident.io in a matter of weeks

See how Intercom uses incident.io
WorkOS customer story

How incident.io gave WorkOS the confidence to declare more incidents

See how WorkOS uses incident.io
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