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Centralized response in Slack and Microsoft Teams
Manage incidents right from Slack and Microsoft Teams with real-time collaboration, predefined roles, and automation.
Supercharging incidents for engineering teams
On-call scheduling and escalations
Connect alerts, schedules, and trust the right people get notified. Human-focused on-call, built from the ground up.
Customizable response workflows
Build workflows that match your processes, making effective, consistent response the default.
An extra pair of (AI-powered) hands
AI helps investigate, surface issues, and suggest next steps—triage in seconds, solve in minutes.
Plugged in to your organization
Bring full organizational context—services, teams, and customers—into your incidents with Catalog for unmatched workflow customization.
Integrated with... basically everything
Minimize tool use during incidents—incident.io manages status updates, action logs, and more in one place.
Deep, actionable insights
Analyze your incident data to gain insights into your incidents and underlying risks, your processes, and the overall impact on people.
Comprehensive post-incident analysis
Automatically log incident timelines, actions, and communications to support effective reviews and ongoing improvement.
Customers rate incident.io #1 for incident management
“The team behind the product are excellent. Being able to speak directly with Product Owners & Engineers makes a world of difference in our partnership with incident.io”
John Paris
Principal Systems Engineer
“In the time that it had taken us to get one vendor to respond to our product feedback, incident.io had shipped four features we requested. Internally, we had a meeting, and I think we said something like, 'Wow, they are super hungry'.”
Jeremy Tinley
Principal Systems Architect
“If I could point to the single most impactful thing we did to change the culture at Airbnb, it would be rolling out incident.io and democratizing incident response.”
Nils Pommerien
Director, SRE
“incident.io saves us hours per incident when considering the need for us to write up the incident, root cause and actions, communicate it to wider stakeholders and overall reporting.”
Braedon Plough
Site Reliability Engineer
“One of the improvements that incident.io has brought to our incident response processes is the reduction of that cognitive overload. It’s one tool … It's in the same context.”
Adrián Moreno Peña
VP of Engineering
“We wanted something that had the UX and ease of use that an engineer across Netflix could pick it up, could run with it and didn't need explicit training... even if it's 3AM, it's the first time and it would just feel natural.”
Hank Jacobs
Staff Site Reliability Engineer
So good, you’ll break things on purpose
Ready for modern incident management? Book a call with one of our experts today.
We’d love to talk to you about
- All-in-one incident management
- Our unmatched speed of deployment
- Why we’re loved by users and easily adopted
- How we work for the whole organization
