Cut through the noise
Create a separate chat channel for every incident to keep things tidy. No more combing through threads and direct messages.
Designed with data teams in mind
Always reach the right person
Use schedules to understand who is responsible for triaging incidents, and automatically invite them to incident channels.
Finally know where the time goes
Automatically track the hours spent fixing data pipeline issues, so you can understand the true impact of breakages.
Resolve issues faster
Create incidents and escalate automatically when something breaks.
Automatically export follow-ups
Keep track of next steps by exporting follow-ups to the responsible team’s issue tracker.
Attribute and route alerts
When an alert is triggered, escalate it to the owners of the impacted service.
Customers rate incident.io #1 for incident management
“The team behind the product are excellent. Being able to speak directly with Product Owners & Engineers makes a world of difference in our partnership with incident.io”
John Paris
Principal Systems Engineer
“One of the improvements that incident.io has brought to our incident response processes is the reduction of that cognitive overload. It’s one tool … It's in the same context.”
Adrián Moreno Peña
VP of Engineering
“incident.io saves us hours per incident when considering the need for us to write up the incident, root cause and actions, communicate it to wider stakeholders and overall reporting.”
Braedon Plough
Site Reliability Engineer
“If I could point to the single most impactful thing we did to change the culture at Airbnb, it would be rolling out incident.io and democratizing incident response.”
Nils Pommerien
Director, SRE
“In the time that it had taken us to get one vendor to respond to our product feedback, incident.io had shipped four features we requested. Internally, we had a meeting, and I think we said something like, 'Wow, they are super hungry'.”
Jeremy Tinley
Principal Systems Architect
“We wanted something that had the UX and ease of use that an engineer across Netflix could pick it up, could run with it and didn't need explicit training... even if it's 3AM, it's the first time and it would just feel natural.”
Hank Jacobs
Staff Site Reliability Engineer
So good, you’ll break things on purpose
Ready for modern incident management? Book a call with one of our experts today.
We’d love to talk to you about
- All-in-one incident management
- Our unmatched speed of deployment
- Why we’re loved by users and easily adopted
- How we work for the whole organization
