Data teams

Incident management for data teams

Data incidents aren’t just downtime—they’re missed insights, bad calls, and team-wide fallout. Detection tools flag issues; incident.io helps you fix them fast, loop in the right people, and make sure it doesn’t happen again.

Incident management for data teams

Designed with data teams in mind

Cut through the noise

Cut through the noise

Create a separate chat channel for every incident to keep things tidy. No more combing through threads and direct messages.

Always reach the right person

Always reach the right person

Use schedules to understand who is responsible for triaging incidents, and automatically invite them to incident channels.

Finally know where the time goes

Automatically track the hours spent fixing data pipeline issues, so you can understand the true impact of breakages.

Finally know where the time goes
Resolve issues faster

Resolve issues faster

Create incidents and escalate automatically when something breaks.

Automatically export follow-ups

Automatically export follow-ups

Keep track of next steps by exporting follow-ups to the responsible team’s issue tracker.

Attribute and route alerts

Attribute and route alerts

When an alert is triggered, escalate it to the owners of the impacted service.


Customers rate incident.io #1 for incident management

Airbnb logo
“If I could point to the single most impactful thing we did to change the culture at Airbnb, it would be rolling out incident.io and democratizing incident response.”

Nils Pommerien

Director, SRE

Skyscanner logo
“The team behind the product are excellent. Being able to speak directly with Product Owners & Engineers makes a world of difference in our partnership with incident.io”

John Paris

Principal Systems Engineer

SumUp logo
“One of the improvements that incident.io has brought to our incident response processes is the reduction of that cognitive overload. It’s one tool … It's in the same context.”

Adrián Moreno Peña

VP of Engineering

Pleo logo
“incident.io saves us hours per incident when considering the need for us to write up the incident, root cause and actions, communicate it to wider stakeholders and overall reporting.”

Braedon Plough

Site Reliability Engineer

Etsy logo
“In the time that it had taken us to get one vendor to respond to our product feedback, incident.io had shipped four features we requested. Internally, we had a meeting, and I think we said something like, 'Wow, they are super hungry'.”

Jeremy Tinley

Principal Systems Architect

Netflix logo
“We wanted something that had the UX and ease of use that an engineer across Netflix could pick it up, could run with it and didn't need explicit training... even if it's 3AM, it's the first time and it would just feel natural.”

Hank Jacobs

Staff Site Reliability Engineer


So good, you’ll break things on purpose

Ready for modern incident management? Book a call with one our of our experts today.

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