Incident management for data teams

Data incidents aren't just about downtime—they're about missed insights, bad decisions, and cascading effects across teams.
Modern data tools help you spot when something's broken, but don't help you manage the chaos afterwards.
Data teams rely on incident to ensure the right people are notified, the response process is easy, and meaningful improvements are implemented as a result.
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Designed with data teams in mind

Cut through the noise

Create a separate chat channel for every incident to keep things tidy. No more combing through threads and direct messages.

Always reach the right person

Use schedules to understand who is responsible for triaging incidents, and automatically invite them to incident channels.

Finally know where the time goes

Automatically track the hours spent fixing data pipeline issues, so you can understand the true impact of breakages.

Resolve issues faster

Create incidents and escalate automatically when something breaks.

Automatically export follow-ups

Keep track of next steps by exporting follow-ups to the responsible team’s issue tracker.

Attribute and route alerts

When an alert is triggered, escalate it to the owners of the impacted service.

What to do when your data breaks

Matilda from our data team spoke all about data incidents at this years Coalesce conference. If you're looking for practical, tool-agnostic approaches to for resolving, communicating, and learning from data incidents, it's well worth a watch.

Move fast when you break things