Incident management for data teams

Data incidents aren't just about downtime—they're about missed insights, bad decisions, and cascading effects across teams.

Modern data tools help you spot when something's broken, but don't help you manage the chaos afterwards.

Data teams rely on incident to ensure the right people are notified, the response process is easy, and meaningful improvements are implemented as a result.

Trusted by world-class companies

Designed with data teams in mind

Cut through the noise

Create a separate chat channel for every incident to keep things tidy. No more combing through threads and direct messages.

Always reach the right person

Use schedules to understand who is responsible for triaging incidents, and automatically invite them to incident channels.

Finally know where the time goes

Automatically track the hours spent fixing data pipeline issues, so you can understand the true impact of breakages.

Resolve issues faster

Create incidents and escalate automatically when something breaks.

Automatically export follow-ups

Keep track of next steps by exporting follow-ups to the responsible team’s issue tracker.

Attribute and route alerts

When an alert is triggered, escalate it to the owners of the impacted service.

What to do when your data breaks

Matilda from our data team spoke all about data incidents at this years Coalesce conference. If you're looking for practical, tool-agnostic approaches to for resolving, communicating, and learning from data incidents, it's well worth a watch.

Customers rate incident.io #1 for incident management

174 reviews

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Gregor MacLaren

Technical Program Manager

“We’ve managed to seamlessly and successfully migrate from PagerDuty to incident.io, working in close partnership with the incident.io team. The feedback from Engineers and across the board has been great - the tool is intuitive, reliable, flexible and has required light touch onboarding for new users.”

Gregor MacLaren

Technical Program Manager

Ola Sitarska

Chief Technical Officer

“I like that we have one system to manage our incidents end-to-end. That's really exciting for me as a manager. Especially because the On-call product integrates well with everything else you already have. This isn’t a duct-taped system, but something that feels very reliable.”

Vicky

Head of User Support

“incident.io saves us hours per incident when considering the need for us to write up the incident, root cause and actions, communicate it to wider stakeholders and overall reporting.”

Adrián Moreno Peña

VP of Engineering

“One of the improvements that incident.io has brought to our incident response processes is the reduction of that cognitive overload. It’s one tool … It's in the same context.”

Joe

VP Engineering

“Now we can generate insights on incidents within minutes, instead of wrangling spreadsheets for hours.”

Jeremy Tinley

Principal Systems Architect

“In the time that it had taken us to get one vendor to respond to our product feedback, incident.io had shipped four features we requested. Internally, we had a meeting, and I think we said something like, 'Wow, they are super hungry'.”

Craig Kinloch-Melia

Head of Technology

“Just because it's called incident.io doesn't mean it's just for incidents. It's actually a workflow tool for us at this point”

Elizaveta Shevchenko

Technical Support Lead

“We realized that we already have an app, incident.io, to log incidents. Why not just use it to keep everything in one place? We can extract all the reports we need and manage any response actions in a single location.”

John Paris

Principal Engineer

“One of the unexpected benefits of switching over to incident.io is that we’ve managed to get different groups within our organization to manage incidents. Now teams are empowered to set up incident channels and feel more confident knowing that there’s automation to help guide them the entire way.”

Braedon Plough

Site Reliability Engineer

“incident.io saves us hours per incident when considering the need for us to write up the incident, root cause and actions, communicate it to wider stakeholders and overall reporting.”

Dean

Lead Cloud Engineer

“incident.io insights have allowed us to spot parts of our stack, particularly select third parties, who are not serving us as well as possible and served as a prioritisation driver for tackling mitigation of this”

Hank Jacobs

Staff Site Reliability Engineer

“We wanted something that had the UX and ease of use that an engineer across Netflix could pick it up, could run with it and didn't need explicit training... even if it's 3AM, it's the first time and it would just feel natural.”

Gus Gonzalez

Senior Engineering Manager

“incident.io automates many of the manual processes involved in running incidents. Vanta now saves hours as a result of the automations, alerts, and prompts built into incident.io.”

Balaji Narayanan

Senior Director of Engineering

“The biggest advantage we have right now is that there’s only one way to declare an incident. There’s only one way to track an incident and one way to track an incident evaluation. That in itself is a big win for us.”

Jeremy Tinley

Principal Systems Architect

“When we did our evaluation process, we gave incident.io a list of features we needed. In the time that it had taken us to get one vendor to respond to our product feedback, incident.io had shipped four features we requested. Internally, we had a meeting, and I think we said something like, 'Wow, they are super hungry.”

Alon Levi

VP of Engineering

“incident.io is tied to our ability to provide a really great experience for our customers; it's core to what our company is about. We have very demanding customers at the intersection of enterprises and developers. So, making it easy for us to track follow-ups and do all of the right things when there is reactive work that our customers are waiting on is really important.”

John Paris

Principal Systems Engineer

“The team behind the product are excellent. Being able to speak directly with Product Owners & Engineers makes a world of difference in our partnership with incident.io”

Michael Cullum

VP of Engineering and Data

“incident.io has enabled us to have a better incident response process. What does that mean? Better service to our clients, which means better NPS. It means better net revenue retention and client satisfaction, which ultimately feeds right down into revenue and our P&L statement. Can't really argue with that.”

Ryan McCue

Director of Product

“We previously had 230-250 PagerDuty incidents per month, now we have 2-5 incident.io incidents, which has massively improved understandability and enhanced clarity”

Steve

Head of Technical Support

“Previously we had fifteen things to do. incident.io has taken it down to two or three... So you can only focus on what you actually need to focus on and let the automation do the rest.”

Tiago Torresani

Engineering Team Lead

Nils Pommerien

Director, SRE

“If I could point to the single most impactful thing we did to change the culture at Airbnb, it would be rolling out incident.io and democratizing incident response.”