Vtex use incident.io Status Pages to build customer trust during downtime.

We’ve built an easy and delightful way to communicate with customers during an incident with our public and private Status Pages.

illustration showing the status page

Effortless updates

Public, private and internal Status Pages are integrated with your incident response workflow, and have automatic and manual update capabilities. Have multiple Status Pages you need to update at once? Sub-pages allow you to do just that without any additional overhead.

Proactively communicate with subscribers

Customers can subscribe to receive updates their way: email, RSS, and even Slack allowing them to stay up to date on their terms.

Built for your customers

Whether for internal teams or external customers, we've designed Status Pages to be easy to digest for viewers. You can break them down by service components to provide viewers with even more clarity and transparency.

Publish faster

Automate your first update to let customers know you're on the case, create templates that pre-fill when you’re updating an incident, and then preview before you post for faster, more confident updates.

Migrate in minutes

Transfer your settings and subscribers. If you’re migrating from Atlassian, you can do it in just a few clicks.

Use cases

Don't just take our word for it

"With incident.io’s Status Pages, we’ve improved communication with our customers during critical moments and streamlined the visualization of incident information. It’s also really helpful for our workflows to be able to consolidate tools—we can move much faster and confidently as a result"
Tiago Torresani
Tiago Torresani
Engineering Team Lead
"incident.io's Status Pages actually made me happy and confident updating the status page again, largely due to the way that it gets shared in the incident channel. Using incident.io status pages means everybody helping stays in sync and you get review on your updates even if you do it through the browser."
Paul Scott
Paul Scott
Senior Engineer

Operational excellence starts here