On-call: get the right people in the room
Routes alerts to the right person, automatically. AI filters the noise, escalates what matters, and keeps your on-call rotation from burning out.
Incident management
Incident management software built to investigate, respond, and prevent
incident.io runs your entire incident management process inside Slack and Microsoft Teams, powered by Nexus, a living model of your production environment that gets smarter with every incident. One platform for on-call, investigations, response, and status pages.
Incidents are slowing your team down
The real cost of an incident is not just the downtime. It is the engineers who dropped everything, the customers who were impacted, and the roadmap that keeps slipping.
Right now, an incident probably touches an alerting tool for on-call, Slack for coordination, Datadog for telemetry, Jira for follow-ups and a Google Doc for the timeline nobody finishes. Every handoff is a place where context gets lost.
Everything your incident management software should do, in one platform
Investigations: find the root cause in minutes
Agentic root cause analysis that starts the moment you declare an incident. The agent scans thousands of signals, delivers a structured hypothesis in seconds, and keeps working alongside you until it's resolved.
Response: fix faster, with fewer people
Resolve incidents directly from Slack and Microsoft Teams. Assign roles, automate workflows, and let AI handle the admin while you focus on the fix.
Status Pages: keep customers in the loop
Automatically update customers as the incident progresses, reduce inbound support, and maintain trust when things go wrong.
Insights and workflows: prevent the next incident
Track MTTR trends, surface which services break most, and see patterns across your incident history. Every incident becomes a step toward a more reliable system.
Integrations: extend your existing stack
Two-way sync with Datadog, Jira, Linear, and GitHub. Works with the tools you already use.
Built on the power of Nexus
Most incident management software only knows what you typed into it. incident.io runs on Nexus, a living model of your production environment that reasons across your whole stack in real time and gets smarter with every incident.
Learn more about NexusHas access to every piece of relevant context your team has ever produced
Reasons across telemetry, deployments, code, and incident history
Uses an adversarial agent to challenge its own conclusions before sharing
Gets smarter with every incident, the model learns which patterns repeat
How incident.io runs the incident management process, from first alert to final fix
Most incident management tools handle one part of the process. incident.io runs all of it, from the moment an alert fires to the moment the post-mortem is closed.
The incident management platform of choice for SRE teams
Ready from day one, no training required
incident.io runs inside Slack and Microsoft Teams, so engineers respond to incidents with commands they already know. New on-call engineers run their first incident in days, not weeks.
#1 Relationship Index on G2 for incident management
Netflix, Etsy, and 2,300+ engineering teams who cannot afford downtime rely on incident.io
With incident.io, Netflix has the incident management platform—and partner—it's always needed
See how Netflix uses incident.io
How incident.io’s pace of development helped Etsy turn incident response into a superpower
See how Etsy uses incident.io
How incident.io helped Skyscanner regain confidence in its incident response processes
See how Skyscanner uses incident.io
With incident.io, Vanta has reduced hours spent on manual processes
See how Vanta uses incident.io
Incident management software FAQs
So good, you’ll break things on purpose
Ready to put AI to work on your incidents? Book a call with our team today.