On-call as it should be
Connect all of your alerts, configure a schedule for every team, and have confidence that the right people will be notified, every time.
All your alerts, connected
Whether it’s infrastructure alerts, high priority requests from your customers, or a spike in visitors to your status page, automate the creation of incidents and escalations for a consistent and efficient response.
Sources
Choose from dozens of preconfigured alert sources, or connect your own using our API
Attributes
Enrich your alerts with organizational context like services, teams and customers
Routes
Group, filter and route alerts to the right schedules and individuals with ease
On-call schedules that fit around your team
From simple schedules for a single team, to shadow rotations and follow-the-sun, you’ll find all the power and flexibility you need to support any configuration. And with ‘Cover Me’, you can configure overrides more easily than ever before.
Schedules
Ensure the right people are on-call at all times with simple but powerful scheduling that supports even the most complex of use-cases.
Escalation paths
Have confidence that the right people will be notified every time, whether they're first to acknowledge or the final backstop.
Overrides
No more chasing your team to get part of your on-call shift covered. With ‘Cover Me’, just tell us when you’d like an override, and leave the rest to us.
Schedules
Ensure the right people are on-call at all times with simple but powerful scheduling that supports even the most complex of use-cases.
Escalation paths
Have confidence that the right people will be notified every time, whether they're first to acknowledge or the final backstop.
Overrides
No more chasing your team to get part of your on-call shift covered. With ‘Cover Me’, just tell us when you’d like an override, and leave the rest to us.
Rock solid notifications so you’ll never miss a beat
Whether it’s push, phone, email, Slack or Teams, you’re in full control of how you're notified when something goes wrong. And with bullet-proof reliability and enterprise-grade SLAs to back it up, you can be confident you’ll never miss a beat.
Choose how you want to be notified
The most comprehensive set of notification channels to fit around you
We’ll loop the right people in
Confidence that we'll reach you, whatever the situation
So good, everyone willwant to be on call
From cleanly enriched alerts, to overrides which can be created on the way to the shops, we've designed incident.io On-call to be simple, intuitive and delightful, making things so good everyone will want to be on call.
Designed to be used at 2am with a beautifully designed mobile app and delightful user experience
Your entry point to the process with visibility over your schedules, alerts and incidents
Get up to speed on the way to your laptop with all the key details in one place
Gregor MacLaren
Technical Program Manager
We’ve managed to seamlessly and successfully migrate from PagerDuty to incident.io, working in close partnership with the incident.io team. The feedback from Engineers and across the board has been great - the tool is intuitive, reliable, flexible and has required light touch onboarding for new users.
Built for humans
We understand the challenges you face and emotions you feel when the you're woken up at 2am. From cleanly enriched alerts to our delightful mobile experience, we've built incident.io On-call for humans.
Designed with care
Everything from the dashboard to the mobile app has been meticulously designed to be efficient, intuitive and delightful.
You are not a human webhook
No more reading JSON half asleep. Enrich your alerts with human-readable context so you always understand what's going on.
On-call cover to fit around life
Whether it's getting a hair cut, going for dinner with friends, or jumping on the subway, getting cover has never been easier.