Grubhub's teams across Chicago, NYC, Boston, and Tel Aviv coordinate faster with incident.io's AI-powered workspace in Slack. Your SREs can manage multi-region incidents with real-time context surfacing and automated status updates, eliminating manual coordination overhead during critical order fulfillment windows.
incident.io captures every action automatically as your team responds in Slack and generates AI-drafted postmortems in 10-15 minutes. Your SREs spend less time reconstructing what happened and more time improving reliability across your microservices architecture, exactly what your recent job postings prioritize.
With Wonder's acquisition bringing new teams and processes, incident.io provides one platform for the entire incident lifecycle. Customize workflows for different service teams while maintaining consistent documentation and learning practices, helping you move faster while keeping standards high during this organizational transition.
On-call designed for humans—effortless scheduling, a delightful on-call experience, and powered by AI to cut noise and reduce pages.
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Accelerated by AI and deeply integrated with Slack and Microsoft Teams, fix issues faster, automate workflows, and ensure consistent resolution.
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From spotting the failing PR to suggesting the fix, Investigations diagnoses issues, surfaces next steps, and helps bring your systems back to health—even while you’re sleeping.
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Transparent, automated, and effortless. Keep your customers updated, reduce inbound support, and maintain trust when things go wrong.
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Netflix had exactly what you have—Slack workflows, custom bots, and Jira integration. Here's why they switched and what happened next.
Netflix's home-built system required static configuration for which alerts went where—difficult to scale across many teams with different needs. They needed dynamic routing that could adapt to changing team structures and escalation patterns automatically.
incident.io's intelligent routing adapts to your team structure automatically. No more maintaining complex configuration files or updating alert mappings every time teams reorganize. The system learns from your patterns and routes incidents to the right people every time.
Ready to put AI to work on your incidents? Book a call with our team today.