Fanatics doesn't bet on uptime

Trusted by Fanatics Live. Ready for betting and gaming.

Keep sports betting live during peak demand

Accelerate resolution during high-traffic events

During major betting events like the Super Bowl, every minute of downtime costs significant revenue. incident.io's AI SRE helps your teams diagnose issues faster with intelligent context and automated workflows, reducing time to resolution when stakes are highest and customer volume peaks.

Maintain detailed incident records for compliance

Gaming regulations require thorough incident documentation and audit trails. incident.io automatically captures incident timelines, decisions, and post-mortems, providing the detailed records your compliance teams need while reducing manual documentation work during critical incidents.


AI-powered incident response for every bet

Faster diagnosis during peak events

incident.io's AI SRE provides intelligent context and suggested actions during critical betting events, helping your team diagnose issues faster when every second means potential revenue loss. With real-time guidance from your AI teammate, reduce the stress and manual work of high-pressure incident resolution.

Turn incidents into platform improvements

Automated post-incident learning captures insights from every outage, transforming painful experiences into platform improvements. Our AI-generated post-mortems and trend analysis help your team build more resilient systems, reducing the likelihood of similar incidents during future high-stakes events like March Madness or Super Bowl.

Manage incidents in your chat tools

Direct integration with Slack and Teams means your incident response happens where your team already collaborates, eliminating context switching during critical moments. Customize workflows to match your existing SRE processes while maintaining detailed audit trails that support gaming compliance requirements.


Meet the incident command center for fast-moving teams

From alert to resolution, give your team everything they need to respond quickly, reduce downtime, and keep customers in the loop.


 

On-call gets the right people in the room

On-call designed for humans—effortless scheduling, a delightful on-call experience, and powered by AI to cut noise and reduce pages.

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Mobile app
Alerting
Scheduling
Trends

Response lets you fix faster, with fewer people

Accelerated by AI and deeply integrated with Slack and Microsoft Teams, fix issues faster, automate workflows, and ensure consistent resolution.

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Slack & Teams
Scribe
Workflows
Catalog

Investigations finds the root cause before you've opened your laptop

From spotting the failing PR to suggesting the fix, Investigations diagnoses issues, surfaces next steps, and helps bring your systems back to health—even while you’re sleeping.

Discover Investigations
Draft a PR
Suggest next steps
Investigate together
Draft the comms

Status Pages keep customers in the loop

Transparent, automated, and effortless. Keep your customers updated, reduce inbound support, and maintain trust when things go wrong.

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  • Status Pages
  • Status Pages
  • Status Pages
  • Status Pages

The Netflix story: Why they moved from home-built to incident.io

Netflix had exactly what you have—Slack workflows, custom bots, and Jira integration. Here's why they switched and what happened next.

The limitation of static configuration

Netflix's home-built system required static configuration for which alerts went where—difficult to scale across many teams with different needs. They needed dynamic routing that could adapt to changing team structures and escalation patterns automatically.

Why dynamic routing changed everything"

incident.io's intelligent routing adapts to your team structure automatically. No more maintaining complex configuration files or updating alert mappings every time teams reorganize. The system learns from your patterns and routes incidents to the right people every time.


Built for teams where downtime isn't an option

Read all customer stories

How Zendesk ditched 15 years of patchwork tooling, in 10 weeks

See how Zendesk uses incident.io
Netflix customer story

With incident.io, Netflix has the incident management platform—and partner—it's always needed

See how Netflix uses incident.io
Etsy customer story

How incident.io’s pace of development helped Etsy turn incident response into a superpower

See how Etsy uses incident.io
Skyscanner customer story

How incident.io helped Skyscanner regain confidence in its incident response processes

See how Skyscanner uses incident.io
Vanta customer story

With incident.io, Vanta has reduced hours spent on manual processes

See how Vanta uses incident.io

How Fin migrated from PagerDuty and Atlassian Status Page to incident.io in a matter of weeks

See how Fin uses incident.io
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So good, you’ll break things on purpose

Ready to put AI to work on your incidents? Book a call with our team today.