Insights
Get instant access to key incident metrics like time spent and MTTR to improve processes, build better products, and reduce burnout.
Insights tracks real time spent on incidents using Slack and Scribe activity—so you get full visibility into the impact your alerts have on the product and the people doing the work.
If you're looking for incident reporting, we’ve got it. MTTA, MTTR, resolution times, follow-up status, and team-level breakdowns are all available from day one.
Because we sit across the entire incident lifecycle, you get full visibility into where time is spent, what’s slowing teams down, and where burnout risks are building.
Insights isn’t just about pretty charts. It’s about making better decisions: when to pause and fix the platform, when to hire, or simply when to send an engineer a treat.
Measure how much time your team really spends on incidents, so you can balance their workload and make informed decisions to invest where it counts.
You don't need a data team to get value from Insights. Our built-in dashboards work right away, or you can easily customize to fit to your organization.
Tailor charts and dashboards to see the data that matters most to your team.
The data is yours. Export incident data to your BI or reporting tools so it works for your team.
Deliver insights to the relevant teams via Slack, MS Teams or email, on your schedule.
Whether you’re a team lead, engineering director, or CTO, Insights helps you stay ahead of issues—without needing to dig through spreadsheets.
Jeremy Tinley
Principal Systems Architect
Hank Jacobs
Staff Site Reliability Engineer
John Paris
Principal Systems Engineer
Nils Pommerien
Director, SRE
Braedon Plough
Site Reliability Engineer
Adrián Moreno Peña
VP of Engineering
Ready for modern incident management? Book a call with one of our experts today.
