Learn

Learn from insights to improve your resilience

Identify incident trends and recurring pain points with Insights. See what types of incidents are occurring across your organization and improve how you respond to them.

Dig deeper into your incidents

By learning from your incidents, you can minimise recurring issues and build better products. Our insights dashboard helps you get an overview of incidents in your organization and dig into the details, so you can stop just fixing and start improving.

  • Prebuilt dashboards
  • Customize with data points that are relevant to you
  • Break down by severity, impacted product, responding team and more
etsy
"One of the unexpected benefits of switching over to incident.io is that we’ve managed to get different groups within our organization to manage incidents. Now teams are empowered to set up incident channels and feel more confident knowing that there’s automation to help guide them the entire way."
Jeremy Tinley
Jeremy Tinley
Principal Systems Architect
truelayer
"We realized that we already have an app, incident.io, to log incidents. Why not just use it to keep everything in one place? We can extract all the reports we need and manage any response actions in a single location."
Elizaveta Shevchenko
Elizaveta Shevchenko
Technical Support Lead
bud
"incident.io has enabled us to have a better incident response process. What does that mean? Better service to our clients, which means better NPS. It means better net revenue retention and client satisfaction, which ultimately feeds right down into revenue and our P&L statement. Can't really argue with that."
Michael Cullum
Michael Cullum
VP of Engineering and Data
workos
"incident.io is tied to our ability to provide a really great experience for our customers; it's core to what our company is about. We have very demanding customers at the intersection of enterprises and developers. So, making it easy for us to track follow-ups and do all of the right things when there is reactive work that our customers are waiting on is really important."
Alon Levi
Alon Levi
VP of Engineering
View all customer stories

Integrate with all the tools you already know and love

Amplify the value of your existing tools by integrating withincident.io for a seamless experience