Insights

Learn from your incidents

Get instant access to key incident metrics like time spent and MTTR to improve processes, build better products, and reduce burnout.

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Measure real impact, not just timestamps

Insights tracks real time spent on incidents using Slack and Scribe activity—so you get full visibility into the impact your alerts have on the product and the people doing the work.

Insights gives you a real-time view into how your team responds to incidents

The basics covered

If you're looking for incident reporting, we’ve got it. MTTA, MTTR, resolution times, follow-up status, and team-level breakdowns are all available from day one.

End-to-end analysis

Because we sit across the entire incident lifecycle, you get full visibility into where time is spent, what’s slowing teams down, and where burnout risks are building.

Built for decision-making

Insights isn’t just about pretty charts. It’s about making better decisions: when to pause and fix the platform, when to hire, or simply when to send an engineer a treat.

Track what matters, fix what’s broken

Measure how much time your team really spends on incidents, so you can balance their workload and make informed decisions to invest where it counts.

Compare your teams' alert volume and completion rate

Track how long post-incident tasks sit open

Get the full picture before investing in tooling or org changes

Identify which alerts and sources are firing most frequently

Ready to use on day one. Yours to customize or export.

You don't need a data team to get value from Insights. Our built-in dashboards work right away, or you can easily customize to fit to your organization.

Build custom dashboards

Tailor charts and dashboards to see the data that matters most to your team.

Export anything to your BI tool

The data is yours. Export incident data to your BI or reporting tools so it works for your team.

Schedule send reports

Deliver insights to the relevant teams via Slack, MS Teams or email, on your schedule.

Built for the whole organization

Whether you’re a team lead, engineering director, or CTO, Insights helps you stay ahead of issues—without needing to dig through spreadsheets.

Engineering managers use it to manage workload and track follow-ups
Leaders use it to monitor trends across teams and prioritize investment
Execs use it to quantify risk and support strategic decisions

174 reviews

Customers rate incident.io #1 for incident management

Read customer stories Read the reviews

“The team behind the product are excellent. Being able to speak directly with Product Owners & Engineers makes a world of difference in our partnership with incident.io”

John Paris

Principal Systems Engineer

“In the time that it had taken us to get one vendor to respond to our product feedback, incident.io had shipped four features we requested. Internally, we had a meeting, and I think we said something like, 'Wow, they are super hungry'.”

Jeremy Tinley

Principal Systems Architect

“incident.io saves us hours per incident when considering the need for us to write up the incident, root cause and actions, communicate it to wider stakeholders and overall reporting.”

Braedon Plough

Site Reliability Engineer

“If I could point to the single most impactful thing we did to change the culture at Airbnb, it would be rolling out incident.io and democratizing incident response.”

Nils Pommerien

Director, SRE

“One of the improvements that incident.io has brought to our incident response processes is the reduction of that cognitive overload. It’s one tool … It's in the same context.”

Adrián Moreno Peña

VP of Engineering

“We wanted something that had the UX and ease of use that an engineer across Netflix could pick it up, could run with it and didn't need explicit training... even if it's 3AM, it's the first time and it would just feel natural.”

Hank Jacobs

Staff Site Reliability Engineer

So good, you’ll break things on purpose

Ready for modern incident management? Book a call with one of our experts today.

We’d love to talk to you about

All-in-one incident management
Our unmatched speed of deployment
Why we’re loved by users and easily adopted
How we work for the whole organization