Measure real impact, not just timestamps
Insights tracks real time spent on incidents using Slack and Scribe activity—so you get full visibility into the impact your alerts have on the product and the people doing the work.
Insights
Learn from your incidents
Get instant access to key incident metrics like time spent and MTTR to improve processes, build better products, and reduce burnout.
Insights gives you a real-time view into how your team responds to incidents
The basics covered
If you're looking for incident reporting, we’ve got it. MTTA, MTTR, resolution times, follow-up status, and team-level breakdowns are all available from day one.
End-to-end analysis
Because we sit across the entire incident lifecycle, you get full visibility into where time is spent, what’s slowing teams down, and where burnout risks are building.
Built for decision-making
Insights isn’t just about pretty charts. It’s about making better decisions: when to pause and fix the platform, when to hire, or simply when to send an engineer a treat.
Track what matters, fix what’s broken
Measure how much time your team really spends on incidents, so you can balance their workload and make informed decisions to invest where it counts.
Ready to use on day one. Yours to customize or export.
You don't need a data team to get value from Insights. Our built-in dashboards work right away, or you can easily customize to fit to your organization.
Build custom dashboards
Tailor charts and dashboards to see the data that matters most to your team.
Export anything to your BI tool
The data is yours. Export incident data to your BI or reporting tools so it works for your team.
Schedule send reports
Deliver insights to the relevant teams via Slack, MS Teams or email, on your schedule.
Built for the whole organization
Whether you’re a team lead, engineering director, or CTO, Insights helps you stay ahead of issues—without needing to dig through spreadsheets.
- Engineering managers use it to manage workload and track follow-ups
- Leaders use it to monitor trends across teams and prioritize investment
- Execs use it to quantify risk and support strategic decisions
Customers rate incident.io #1 for incident management
“One of the improvements that incident.io has brought to our incident response processes is the reduction of that cognitive overload. It’s one tool … It's in the same context.”
Adrián Moreno Peña
VP of Engineering
“In the time that it had taken us to get one vendor to respond to our product feedback, incident.io had shipped four features we requested. Internally, we had a meeting, and I think we said something like, 'Wow, they are super hungry'.”
Jeremy Tinley
Principal Systems Architect
“We wanted something that had the UX and ease of use that an engineer across Netflix could pick it up, could run with it and didn't need explicit training... even if it's 3AM, it's the first time and it would just feel natural.”
Hank Jacobs
Staff Site Reliability Engineer
“The team behind the product are excellent. Being able to speak directly with Product Owners & Engineers makes a world of difference in our partnership with incident.io”
John Paris
Principal Systems Engineer
“If I could point to the single most impactful thing we did to change the culture at Airbnb, it would be rolling out incident.io and democratizing incident response.”
Nils Pommerien
Director, SRE
“incident.io saves us hours per incident when considering the need for us to write up the incident, root cause and actions, communicate it to wider stakeholders and overall reporting.”
Braedon Plough
Site Reliability Engineer
So good, you’ll break things on purpose
Ready for modern incident management? Book a call with one our of our experts today.
We’d love to talk to you about
- All-in-one incident management
- Our unmatched speed of deployment
- Why we’re loved by users and easily adopted
- How we work for the whole organization