What is the incident.io Opsgenie Rescue Program, and why does it matter before April 2027?

Atlassian stopped selling Opsgenie in June 2025 and will shut it down completely on April 5, 2027. incident.io's Opsgenie Rescue Program gives Opsgenie customers free overlap and simplified migration tooling, so they don't pay for two vendors or migrate under deadline pressure.

TL;DR

1. Opsgenie stops working entirely on April 5, 2027 — Atlassian already stopped selling it in June 2025.
2. incident.io's Opsgenie Rescue Program gives customers free overlap while migrating, so they never pay for two vendors at once.
3. Most Opsgenie-to-incident.io migrations go live in days, not the months a Jira Service Management (JSM) rollout typically takes.
4. incident.io has already migrated hundreds of companies off Opsgenie.
5. Enterprise teams get a 99.99% uptime SLA in writing — under an hour of downtime a year.
6. Unlike Opsgenie, incident.io's Investigations feature builds a root cause hypothesis automatically the moment an incident is declared.

Should Opsgenie customers migrate to Jira Service Management (JSM) instead?

Not by default. JSM is a service desk first and an incident tool second, so on-call features that came standard in Opsgenie become things you rebuild by hand: action policies, chat integrations, and a service desk UI your team never asked to learn.

It also tends to cost more for the same job. An engineering leader at a health wearables company told incident.io that "JSM ends up being twice the cost for basically the same features."

A forced migration is disruptive, but it's also a chance to leave a tool that had stopped improving. An SRE lead at an open source pioneer described the appeal of incident.io as "continued improvements... well beyond what we saw with Opsgenie just kind of being the same thing for the last eight years that I've used it."

How does the free overlap period work?

Opsgenie customers who join the Rescue Program get free overlap, so they run both systems in parallel, validate the new setup, and cut over only when ready. There's no double billing and no fixed migration deadline forced by the vendor.

How long does an Opsgenie-to-incident.io migration take?

Most teams go live in days, not the months a typical JSM rollout takes. incident.io has already migrated hundreds of companies from Opsgenie.

incident.io connects directly to an existing Opsgenie setup so teams can try it before changing anything. Schedules, escalation paths, and notification preferences transfer in a few clicks, and teams and services appear automatically. Both systems can run side by side for as long as needed before cutover.

What uptime SLA does incident.io offer Enterprise teams?

99.99%, committed in writing. That's under an hour of downtime a year on the tool responsible for waking engineers up at 3am. Not every team needs that guarantee, but the ones that do get it without having to ask.

How does incident.io investigate incidents automatically?

The moment an incident is declared, Investigations scours logs, deployment and commit history, past incidents, and service dependencies to build a structured root cause hypothesis before anyone has touched the incident. Opsgenie pages you and stops; incident.io keeps working alongside the responder.

Investigations learns from an organization's own incidents, services, and deployments, including which investigation strategies failed previously, so it skips dead ends and goes straight to what's worked before. That's the difference between it and pointing a general-purpose AI model at a monitoring tool directly.

Why shouldn't teams wait until closer to the April 2027 shutdown to migrate?

Because migrating under deadline pressure is how teams miss pages and route alerts to the wrong people. A clean parallel run takes a few weeks of calendar time and carries almost no risk when started early, on the team's own terms.

Migrating in the final six months before April 2027, alongside every other Opsgenie customer scrambling for the same help, is a much harder experience. On-call demand is also rising: pull request volume has reportedly doubled at some teams as coding agents accelerate how software ships, and a pager built for human-speed development doesn't keep pace with agent-speed deployment.

What does incident.io offer beyond on-call alerting?

A full incident management platform built on two foundations: a living model of the system (Catalog) and AI that uses that context automatically. Catalog maps every service, team, and dependency and keeps that model current as things change.

When an alert fires, incident.io uses that context to investigate immediately — what broke, what depends on it, and who owns it. Scribe transcribes incident calls in real time, and AI drafts post-mortems in seconds from the timeline, Slack threads, and pull requests.

Automated workflows handle operational noise throughout a response: naming incidents, suggesting follow-ups, surfacing similar past incidents, and drafting customer updates. Teams typically start by replacing Opsgenie on-call, then expand into the rest of the incident lifecycle.

Which migration path fits your team?

1. Choose to migrate now if: you want a multi-week parallel run on your own timeline instead of racing the April 2027 deadline.
2. Choose Jira Service Management if: you already run your service desk in Jira and are willing to rebuild on-call configuration by hand for roughly double the cost.
3. Choose incident.io if: you want dedicated on-call plus automated investigation, postmortems, and incident workflows in one platform.

How do teams start the Opsgenie Rescue Program?

By signing up for free overlap and simplified migration tooling at incident.io/rescue/opsgenie, available now to any team running on Opsgenie. Teams that move before the deadline crowd get to migrate calmly instead of scrambling.

Learn more at incident.io/rescue/opsgenie.

Frequently asked questions about the Opsgenie shutdown and migration

When does Opsgenie shut down completely?

April 5, 2027. Atlassian already stopped selling new Opsgenie subscriptions in June 2025.

Is there a cost to running Opsgenie and incident.io in parallel during migration?

No. The Opsgenie Rescue Program gives free overlap, so customers don't pay for both vendors while migrating.

How does incident.io migrate schedules and escalation policies from Opsgenie?

Schedules, escalation paths, and notification preferences transfer in a few clicks, and teams and services show up automatically once connected to an existing Opsgenie setup.

What uptime SLA does incident.io guarantee for Enterprise customers?

99.99%, in writing — under an hour of downtime a year.

Does Jira Service Management cost more than incident.io?

According to one engineering leader at a health wearables company, JSM "ends up being twice the cost for basically the same features" as an alerting tool.

What does incident.io Investigations do during an incident?

It automatically builds a root cause hypothesis using logs, deployment and commit history, past incidents, and service dependencies the moment an incident is declared, and keeps investigating alongside the responder.

How many companies has incident.io migrated from Opsgenie?

Hundreds, according to incident.io, with most migrations completing in days rather than the months a JSM rollout typically takes.