Tom Wentworth's posts
Why we vibe coded a marketing campaign for Anthropic
We created a dedicated page for Anthropic to showcase our incident management platform, complete with a custom game called PagerTron, which we built using Claude Code. This project showcases how AI tools like Claude are revolutionizing marketing by enabling teams to focus on creative ways to reach potential customers.
Comparing the incident.io vs PagerDuty comparison pages
We examine both companies' comparison pages and find some significant discrepancies between PagerDuty's claims and reality. Learn how our different origins shape our approaches to incident management.
Why clear success criteria are critical when evaluating incident management tools
Choosing incident tooling without clear success criteria is a recipe for regret. Here's a practical framework for defining, prioritizing, and evaluating criteria to ensure your next incident management tool actually fits your team’s real-world needs.
How to build effective runbooks for your SOC
Learn how to create clear, practical runbooks that help your SOC respond faster and with fewer errors. A step-by-step guide for building, maintaining, and improving runbooks that actually get used.
Mastering incident routing: a critical component in incident management
Mastering incident routing is key to reducing response times and ensuring alerts reach the right people, fast. This post breaks down how to build a smarter routing strategy using real-time service ownership data from incident.io Catalog.
Navigating the role of an incident commander
Explore the critical responsibilities of an incident commander and learn the key leadership and communication skills essential for effective incident response.
So good, you’ll break things on purpose
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