Martha Lambert's posts
Why I joined an engineering team of 6
6 months in, Martha reflects on why she chose to join the engineering team of an early stage start-up, and what she’s learnt since.
Martha Lambert
Why you need an incident timeline
Learn how to get the most from your incident timeline.
Martha Lambert
Driving a customer-focused incident response process
Minimising customer impact doesn't always align with shortest time to a fix. Here's how to make your incident response process revolve around your customers.
Martha Lambert
Tell the story of your incident with timeline curation
Why telling the story of your incident is vital to finding the most useful insights.
Martha Lambert
Introducing Incident Types
Use incident types to optimise your incident response for the situation at hand, and gain insights into incidents sliced across your organization.
Martha Lambert
How to empower your team to own incident response
In critical moments, you need everyone to know exactly what their role is in an incident in order to recover fast.
Martha Lambert
