Katie Hewitt's posts

What is incident management? Understanding this critical business function

In this article we’ll give you a 101 on incident management: what is it, why does it matter, and how can you do it well?

ITIL, ITSM and incident management. What are they and how do they fit together?

This article aims to explain the differences between the ITIL, ITSM and incident management, and importantly how they fit together.

Finding a pricing model that’s just right

Getting your pricing right is critical to the success of any SaaS company, but finding a model that works can be tough.