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Katie Hewitt
Business Operations
Katie Hewitt's posts
What is incident management? Understanding this critical business function
In this article we’ll give you a 101 on incident management: what is it, why does it matter, and how can you do it well?
Katie HewittDecember 9, 2022
ITIL, ITSM and incident management. What are they and how do they fit together?
This article aims to explain the differences between the ITIL, ITSM and incident management, and importantly how they fit together.
Katie HewittOctober 18, 2022
Finding a pricing model that’s just right
Getting your pricing right is critical to the success of any SaaS company, but finding a model that works can be tough.
Katie HewittFebruary 24, 2022
So good, you’ll break things on purpose
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