Kate Bernacchi-Sass's posts

Incident management tool integration

Incident response slows down when tools don’t talk to each other. This post explains how integrating your incident management stack (from monitoring and paging to chat and ticketing) cuts response times, reduces burnout, and creates a single source of truth. Learn practical steps to quickly integrate key tools, avoid common pitfalls, and build workflows that help (not hinder) your team at 2 a.m.

What is a SEV1 incident? Understanding critical impact and how to respond

Ever hear the phrase “expect the unexpected”? That’s a SEV1 incident in a nutshell. Understanding what a SEV1 incident is—and how it differs from other severities—is the first step in building organization-wide resilience and, ultimately, bouncing back stronger.

What does SLO stand for? A complete guide to Service Level Objectives (SLOs)

In the land of tech acronyms, SLOs might feel like just another buzzword, but they’re crucial to a successful service strategy. This post breaks down the essentials: what SLOs are, why they matter, and how they can keep you sane (and your users happy).