Kate Bernacchi-Sass's posts
5 best incident response tools of 2025
All organizations need a dedicated incident management tool. In this article, we break down some of the most popular response options in the market today to help you manage incidents seamlessly and efficiently.
Kate Bernacchi-Sass
Incident management tool integration
Incident response slows down when tools don’t talk to each other. This post explains how integrating your incident management stack (from monitoring and paging to chat and ticketing) cuts response times, reduces burnout, and creates a single source of truth. Learn practical steps to quickly integrate key tools, avoid common pitfalls, and build workflows that help (not hinder) your team at 2 a.m.
Kate Bernacchi-Sass
What is a SEV1 incident? Understanding critical impact and how to respond
Ever hear the phrase “expect the unexpected”? That’s a SEV1 incident in a nutshell. Understanding what a SEV1 incident is—and how it differs from other severities—is the first step in building organization-wide resilience and, ultimately, bouncing back stronger.
Kate Bernacchi-SassSo good, you’ll break things on purpose
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