
The dust has settled after your efforts to get things back on track during your last incident, and everything's once again working as it should. Time to get back to work? Possibly, but you might want to pause and take the time to look more deeply at what happened, and whether it's worth seeking out and socialising learnings more widely.


Picture the scene. You’re the head engineer at a Formula 1 racing team, and moments away from the start of a race when a minor mistake by your driver sees your car damaged on the way to the grid...


For a long time we've anchored ourselves to the notion that we should have fewer incidents, or none at all. It's hard to argue against — why wouldn't we want to fewer things to go wrong?


Whilst setting incident targets might work in some organizations, it's worth considering whether they provide the signal you expect, and whether the implications of doing so have been properly considered.

Ready for modern incident management? Book a call with one of our experts today.
