4.8 rating on G2

incident.io vs PagerDuty

We're built from the ground up for teams who want more than just a wake-up call. We handle everything from alerts to resolution in one sleek, intuitive platform.

Incidents don't stop when you are paged, neither do we

From alert to resolution, give your team everything they need to respond quickly, reduce downtime, and keep customers in the loop.

The PagerDuty way

Trusted for alerting, but stops short—leaving teams to manage chaos across disconnected tools.

The incident.io way

Run the entire incident in one place, with context, comms, and control from start to finish.


We talk to hundreds of PagerDuty customers. This is a direct window into what they tell us about their experience.

It just felt like it was so outdated
You have all these alerts coming through, but like do you need them?
Frankenstein's configuration
Expensive particularly for read-only users
Nobody would be sad if we replaced PagerDuty.
We duct-taped it all together with Zapier and Jira automation.
We want to filter incidents based on schedules, not just escalation policies or tags.
We’re not fully utilizing the service and are really using only a tiny fraction of its features.
Add-ons for status pages, AIOps, etc. make it hard to scale affordably.
Incidents are often acknowledged in PagerDuty but resolved elsewhere (e.g. Jira), causing disconnects and manual work.
Incident process is fragmented and doesn't reduce cognitive load for engineers—impacting psychological safety.
You pay a lot of money for what appears to be no product roadmap.
The UI of PagerDuty hasn’t changed for I don’t know a decade.
An incident will only be tracked if you are actually being routed through to a person.
It only supports SAML but there is no like SCIM integration.
Escalating alerts to another team involves filling out forms or sending emails.
We forgot to cancel it. So, unfortunately, we need to pay them for another year.
We receive approximately 3,500 low-priority alerts annually, many of which resolve themselves.
We often receive between 20 to 100 alerts for a single outage.
The pricing model was complicated by conditions such as free usage for only a limited time.
We cannot remove a responder.
They're very confusing.
We’ve been burned by alert grouping a few times—it’s a black box.
We had to script our own on-call pay calculator.
Configuring on-call schedules is a pain.
One of the things that PagerDuty doesn't allow is having multiple teams linked to one service.
It only allows for creation of chats that are private and not everybody can actually join or follow up during an incident.
There is no end-to-end visibility to our current configuration.
Only a third of them have access to their duties.
We can easily, I don’t know, onboard one or two tools in the market.

So good, you'll break things on purpose

On-call built to reduce burnout, minimize noise, and help your team respond to incidents faster.

Beautiful mobile app
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How does incident.io compare with PagerDuty?

PagerDuty
incident.io

Alerting

Deep ecosystem of integrations

Native support for systems like Datadog, Grafana, Alertmanager, Honeycomb, Cronitor, etc.


Alert grouping and filtering

Filter inbound alerts, and group based on content and time window.

(requires AIOps add-on)


Generic alert support

For non-natively supported alerting integrations, connect via HTTP, email, etc.


Unified incident management

Selectively ungroup alerts during an incident, in the event that they've been grouped incorrectly.


Modern on-call experience

Enrich alerts with context from external systems, like a service catalog, HRIS system, or CRM.


Scheduling

Scheduling

Create on-call schedules, including basic/single team, through more complex follow-the-sun


Advanced Scheduling

Support for advanced, multi-layer schedules to support dual-on-call, shadow rotations, etc.

(requires multiple separate schedules, no guarantees two people paged)


Overrides

Support for individuals to override the configured schedule for a period of time, for example to cover someone on vacation


Requesting cover

The ability for on-callers to request cover for an on-call shift and have the system find someone to take it and then configure the override


Escalation paths (policies)

Support for schedules and individuals to be linked together with rules for escalating, i.e. notify the first line, but if they don't acknowledge, escalate to L2


Synchronise schedules with calendar

Synchronize an on-call schedule with an external calendar, like Google


Notifications

Configure personal notification preferences

Configure the order and timing of all notifications


Synchronise schedules with Slack user groups

Synchronize active on-callers to a Slack user group


Support for multiple notification channels

Phone, SMS, Email, Push notifications and Slack


Other

Native Android and iOS App

Native mobile applications, approved by Google and Apple, and downloadable through the respective app stores


On-call compensation calculator

Calculate how much individuals are owed for on-call, subject to custom rules



Built for everyone in the room

Configure your alerting tool once, and route alerts with the power of Catalog. Route based on features, teams, systems, or services, making sure engineers only get paged when they need to be.

Engineers
Support and Sales
Leaders
Security and Privacy

Start with on-call, scale when you’re ready

Our product is built to be flexible. While we believe that our end-to-end incident response is best-in-class, but we understand that not all teams are ready to make the full switch.

  • On-call

    Modern on-call and alert management system built for fast moving engineering teams

  • End-to-end incident management platform

    From alert to resolution, give your team everything they need to respond quickly, reduce downtime, and keep customers in the loop.

What makes PagerDuty hard to love?

PagerDuty pioneered on-call and we have a lot to thank them for… Yet these days a lot of customers are fed up with clunky setups, hidden costs, and the sense that their product just isn't evolving.

Poor experience for non-engineers

Easy for everyone to use, not just engineers.

Complex setup that takes weeks

Fast, intuitive setup that works out of the box.

Rigid alert rules and team structures

Flexible alert rules and team structures.

Hidden costs for basic features

Transparent pricing for all features.

UI that hasn't changed in years

Modern, evolving UI


Momentum leaders

Don't trust us? See how we stack up in the market

Read G2 reviews

Switch from PagerDuty to incident.io in days, not weeks

From alert to resolution, give your team everything they need to respond quickly, reduce downtime, and keep customers in the loop.

Today

Start where you are

  • Migrate schedules, users, and teams
  • Plug into Slack, Jira, and all your tools
  • Keep all your Pagerduty capabilities & more
Day 5

Feel the difference

  • Automate workflows with defaults
  • Keep all your Pagerduty capabilities
  • Run your first incident in Slack
Day 30

Wonder why you waited

  • Fewer pings, better visibility
  • On-call everyone actually understands
  • No more jumping tabs, everything is in Slack

Customers rate incident.io #1 for incident management

SumUp logo
“One of the improvements that incident.io has brought to our incident response processes is the reduction of that cognitive overload. It’s one tool … It's in the same context.”

Adrián Moreno Peña

VP of Engineering

Skyscanner logo
“The team behind the product are excellent. Being able to speak directly with Product Owners & Engineers makes a world of difference in our partnership with incident.io”

John Paris

Principal Systems Engineer

Netflix logo
“We wanted something that had the UX and ease of use that an engineer across Netflix could pick it up, could run with it and didn't need explicit training... even if it's 3AM, it's the first time and it would just feel natural.”

Hank Jacobs

Staff Site Reliability Engineer

Pleo logo
“incident.io saves us hours per incident when considering the need for us to write up the incident, root cause and actions, communicate it to wider stakeholders and overall reporting.”

Braedon Plough

Site Reliability Engineer

Etsy logo
“In the time that it had taken us to get one vendor to respond to our product feedback, incident.io had shipped four features we requested. Internally, we had a meeting, and I think we said something like, 'Wow, they are super hungry'.”

Jeremy Tinley

Principal Systems Architect

Airbnb logo
“If I could point to the single most impactful thing we did to change the culture at Airbnb, it would be rolling out incident.io and democratizing incident response.”

Nils Pommerien

Director, SRE


So good, you’ll break things on purpose

Ready for modern incident management? Book a call with one our of our experts today.

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We’d love to talk to you about

  • All-in-one incident management
  • Our unmatched speed of deployment
  • Why we’re loved by users and easily adopted
  • How we work for the whole organization