We're built from the ground up for teams who want more than just a wake-up call. We handle everything from alerts to resolution in one sleek, intuitive platform.
From alert to resolution, give your team everything they need to respond quickly, reduce downtime, and keep customers in the loop.
Trusted for alerting, but stops short—leaving teams to manage chaos across disconnected tools.
Run the entire incident in one place, with context, comms, and control from start to finish.
PagerDuty pioneered on-call and we have a lot to thank them for… Yet these days a lot of customers are fed up with clunky setups, hidden costs, and the sense that their product just isn't evolving.
Poor experience for non-engineers
Easy for everyone to use, not just engineers.
Complex setup that takes weeks
Fast, intuitive setup that works out of the box.
Rigid alert rules and team structures
Flexible alert rules and team structures.
Hidden costs for basic features
Transparent pricing for all features.
UI that hasn't changed in years
Modern, evolving UI
Poor experience for non-engineers
Easy for everyone to use, not just engineers.
Complex setup that takes weeks
Fast, intuitive setup that works out of the box.
Rigid alert rules and team structures
Flexible alert rules and team structures.
Hidden costs for basic features
Transparent pricing for all features.
UI that hasn't changed in years
Modern, evolving UI
The single biggest reason teams stay on PagerDuty isn’t the product, it’s the pain of leaving. We’ve removed every barrier.
See how switching works
We scope your migration before you commit, then plan and execute it. Purpose-built tooling and white-glove migration from the team that's moved Trainline, Zendesk, DocuSign, and Intercom.
Stuck mid-contract? We cover the overlap so you’re not paying two vendors at once. Up to 12 months free on a multi-year deal.
We commit to 99.99% uptime in our SLA. PagerDuty's SLA is 99.9%. That gap matters at 3am.
* 99.99% SLA available on Enterprise plans. All plans include 99.9% uptime SLA.
“We migrated 1,200 users, 150 teams, and 5,000 monitors to incident.io with a core team of two and saw zero major issues. Our engineers called it one of the smoothest migrations at Zendesk. We've saved hundreds of hours of operational overhead and seen a significant reduction in our costs for observability, monitoring, and alerting. Frankly, it's been one of the best tooling decisions we've made.”
Tom Monaghan
VP, Engineering Productivity & Product Reliability
“The transition was incredibly smooth. Our engineers immediately preferred incident.io over PagerDuty, and adoption across the broader company quickly followed.”
Mark Gorman
Technical Program Manager
“I wouldn’t be too intimidated by the migration. incident.io’s team will support you throughout. You don’t have to feel like you’re taking it on single-handedly. Ground yourself in what the outcome could be: not just cost savings, but quality of life for your on-call engineers, better learnings from these stressful situations, and ultimately a more reliable product for your customers.”
Dylan Bochman
Incident Commander
“Almost immediately, everything worked out of the box. It was very intuitive. The licensing was really straightforward. And when we compared the costs, it was just a no-brainer for us. We got a whole incident management platform with the paging piece already built in.”
Leigh Darlow
Head of Platform Engineering
“Move across as soon as you can. Convince your senior leaders it's the right thing to do, get your buy-in, and then get stuck in. You learn a lot, you tidy up a lot of tech debt, and you come out the other side in a much better place.”
Dan Cook
Reliability & Operations Manager
No ambiguity, no surprises. Here's exactly what happens when you start.
You share a read-only API key. Our analyzer audits everything - schedules, escalation policies, integrations, Event Orchestration rules, automation actions, and the hidden dependencies your team doesn't even know are there.
From the scan, we generate a custom migration guide for you with a complexity score, timeline estimate, and phased plan covering six streams: account setup, alert connections, routing, dependencies, onboarding prep, and user cutover.
Our team works hand-in-hand with yours through three phases: Test (parallel running, no risk), Trial (live traffic, safety nets on), Go-Live (PagerDuty off).
Configure your alerting tool once, and route alerts with the power of Catalog. Route based on features, teams, systems, or services, making sure engineers only get paged when they need to be.
Our product is built to be flexible. While we believe that our end-to-end incident response is best-in-class, but we understand that not all teams are ready to make the full switch.
Modern on-call and alert management system built for fast moving engineering teams
From alert to resolution, give your team everything they need to respond quickly, reduce downtime, and keep customers in the loop.
| Details | PagerDuty | incident.io | |
|---|---|---|---|
| Alerting | |||
| Deep ecosystem of integrations | Native support for systems like Datadog, Grafana, Alertmanager, Honeycomb, Cronitor, etc. | ||
| Alert grouping and filtering | Filter inbound alerts, and group based on content and time window. | (requires AIOps add-on) | |
| Generic alert support | For non-natively supported alerting integrations, connect via HTTP, email, etc. | ||
| Unified incident management | Selectively ungroup alerts during an incident, in the event that they've been grouped incorrectly. | ||
| Modern on-call experience | Enrich alerts with context from external systems, like a service catalog, HRIS system, or CRM. | ||
| Scheduling | |||
| Scheduling | Create on-call schedules, including basic/single team, through more complex follow-the-sun | ||
| Advanced Scheduling | Support for advanced, multi-layer schedules to support dual-on-call, shadow rotations, etc. | (requires multiple separate schedules, no guarantees two people paged) | |
| Overrides | Support for individuals to override the configured schedule for a period of time, for example to cover someone on vacation | ||
| Requesting cover | The ability for on-callers to request cover for an on-call shift and have the system find someone to take it and then configure the override | ||
| Escalation paths (policies) | Support for schedules and individuals to be linked together with rules for escalating, i.e. notify the first line, but if they don't acknowledge, escalate to L2 | ||
| Synchronize schedules with calendar | Synchronize an on-call schedule with an external calendar, like Google | ||
| Notifications | |||
| Configure personal notification preferences | Configure the order and timing of all notifications | ||
| Synchronize schedules with Slack user groups | Synchronize active on-callers to a Slack user group | ||
| Support for multiple notification channels | Phone, SMS, Email, Push notifications and Slack | ||
| Other | |||
| Native Android and iOS App | Native mobile applications, approved by Google and Apple, and downloadable through the respective app stores | ||
| On-call compensation calculator | Calculate how much individuals are owed for on-call, subject to custom rules | ||
Native support for systems like Datadog, Grafana, Alertmanager, Honeycomb, Cronitor, etc.
Filter inbound alerts, and group based on content and time window.
(requires AIOps add-on)
For non-natively supported alerting integrations, connect via HTTP, email, etc.
Selectively ungroup alerts during an incident, in the event that they've been grouped incorrectly.
Enrich alerts with context from external systems, like a service catalog, HRIS system, or CRM.
Create on-call schedules, including basic/single team, through more complex follow-the-sun
Support for advanced, multi-layer schedules to support dual-on-call, shadow rotations, etc.
(requires multiple separate schedules, no guarantees two people paged)
Support for individuals to override the configured schedule for a period of time, for example to cover someone on vacation
The ability for on-callers to request cover for an on-call shift and have the system find someone to take it and then configure the override
Support for schedules and individuals to be linked together with rules for escalating, i.e. notify the first line, but if they don't acknowledge, escalate to L2
Synchronize an on-call schedule with an external calendar, like Google
Configure the order and timing of all notifications
Synchronize active on-callers to a Slack user group
Phone, SMS, Email, Push notifications and Slack
Native mobile applications, approved by Google and Apple, and downloadable through the respective app stores
Calculate how much individuals are owed for on-call, subject to custom rules
