The PagerDuty way
Trusted for alerting, but stops short—leaving teams to manage chaos across disconnected tools.
4.8 rating on G2
incident.io vs PagerDuty
We're built from the ground up for teams who want more than just a wake-up call. We handle everything from alerts to resolution in one sleek, intuitive platform.
Incidents don't stop when you are paged, neither do we
From alert to resolution, give your team everything they need to respond quickly, reduce downtime, and keep customers in the loop.
The incident.io way
Run the entire incident in one place, with context, comms, and control from start to finish.
We talk to hundreds of PagerDuty customers. This is a direct window into what they tell us about their experience.
It just felt like it was so outdated
You have all these alerts coming through, but like do you need them?
We can easily, I don’t know, onboard one or two tools in the market.
So good, you'll break things on purpose
On-call built to reduce burnout, minimize noise, and help your team respond to incidents faster.
How does incident.io compare with PagerDuty?
| Details | PagerDuty | incident.io | |
|---|---|---|---|
| Alerting | |||
| Deep ecosystem of integrations | Native support for systems like Datadog, Grafana, Alertmanager, Honeycomb, Cronitor, etc. | ||
| Alert grouping and filtering | Filter inbound alerts, and group based on content and time window. | (requires AIOps add-on) | |
| Generic alert support | For non-natively supported alerting integrations, connect via HTTP, email, etc. | ||
| Unified incident management | Selectively ungroup alerts during an incident, in the event that they've been grouped incorrectly. | ||
| Modern on-call experience | Enrich alerts with context from external systems, like a service catalog, HRIS system, or CRM. | ||
| Scheduling | |||
| Scheduling | Create on-call schedules, including basic/single team, through more complex follow-the-sun | ||
| Advanced Scheduling | Support for advanced, multi-layer schedules to support dual-on-call, shadow rotations, etc. | (requires multiple separate schedules, no guarantees two people paged) | |
| Overrides | Support for individuals to override the configured schedule for a period of time, for example to cover someone on vacation | ||
| Requesting cover | The ability for on-callers to request cover for an on-call shift and have the system find someone to take it and then configure the override | ||
| Escalation paths (policies) | Support for schedules and individuals to be linked together with rules for escalating, i.e. notify the first line, but if they don't acknowledge, escalate to L2 | ||
| Synchronise schedules with calendar | Synchronize an on-call schedule with an external calendar, like Google | ||
| Notifications | |||
| Configure personal notification preferences | Configure the order and timing of all notifications | ||
| Synchronise schedules with Slack user groups | Synchronize active on-callers to a Slack user group | ||
| Support for multiple notification channels | Phone, SMS, Email, Push notifications and Slack | ||
| Other | |||
| Native Android and iOS App | Native mobile applications, approved by Google and Apple, and downloadable through the respective app stores | ||
| On-call compensation calculator | Calculate how much individuals are owed for on-call, subject to custom rules | ||
PagerDuty
incident.io
Alerting
Deep ecosystem of integrations
Native support for systems like Datadog, Grafana, Alertmanager, Honeycomb, Cronitor, etc.
Alert grouping and filtering
Filter inbound alerts, and group based on content and time window.
(requires AIOps add-on)
Generic alert support
For non-natively supported alerting integrations, connect via HTTP, email, etc.
Unified incident management
Selectively ungroup alerts during an incident, in the event that they've been grouped incorrectly.
Modern on-call experience
Enrich alerts with context from external systems, like a service catalog, HRIS system, or CRM.
Scheduling
Scheduling
Create on-call schedules, including basic/single team, through more complex follow-the-sun
Advanced Scheduling
Support for advanced, multi-layer schedules to support dual-on-call, shadow rotations, etc.
(requires multiple separate schedules, no guarantees two people paged)
Overrides
Support for individuals to override the configured schedule for a period of time, for example to cover someone on vacation
Requesting cover
The ability for on-callers to request cover for an on-call shift and have the system find someone to take it and then configure the override
Escalation paths (policies)
Support for schedules and individuals to be linked together with rules for escalating, i.e. notify the first line, but if they don't acknowledge, escalate to L2
Synchronise schedules with calendar
Synchronize an on-call schedule with an external calendar, like Google
Notifications
Configure personal notification preferences
Configure the order and timing of all notifications
Synchronise schedules with Slack user groups
Synchronize active on-callers to a Slack user group
Support for multiple notification channels
Phone, SMS, Email, Push notifications and Slack
Other
Native Android and iOS App
Native mobile applications, approved by Google and Apple, and downloadable through the respective app stores
On-call compensation calculator
Calculate how much individuals are owed for on-call, subject to custom rules
Built for everyone in the room
Configure your alerting tool once, and route alerts with the power of Catalog. Route based on features, teams, systems, or services, making sure engineers only get paged when they need to be.
Start with on-call, scale when you’re ready
Our product is built to be flexible. While we believe that our end-to-end incident response is best-in-class, but we understand that not all teams are ready to make the full switch.
On-call
Modern on-call and alert management system built for fast moving engineering teams
End-to-end incident management platform
From alert to resolution, give your team everything they need to respond quickly, reduce downtime, and keep customers in the loop.
What makes PagerDuty hard to love?
PagerDuty pioneered on-call and we have a lot to thank them for… Yet these days a lot of customers are fed up with clunky setups, hidden costs, and the sense that their product just isn't evolving.
Poor experience for non-engineers
Easy for everyone to use, not just engineers.
Complex setup that takes weeks
Fast, intuitive setup that works out of the box.
Rigid alert rules and team structures
Flexible alert rules and team structures.
Hidden costs for basic features
Transparent pricing for all features.
UI that hasn't changed in years
Modern, evolving UI
Poor experience for non-engineers
Easy for everyone to use, not just engineers.
Complex setup that takes weeks
Fast, intuitive setup that works out of the box.
Rigid alert rules and team structures
Flexible alert rules and team structures.
Hidden costs for basic features
Transparent pricing for all features.
UI that hasn't changed in years
Modern, evolving UI
Don't trust us? See how we stack up in the market
Read G2 reviewsSwitch from PagerDuty to incident.io in days, not weeks
From alert to resolution, give your team everything they need to respond quickly, reduce downtime, and keep customers in the loop.
Today
Start where you are
- Migrate schedules, users, and teams
- Plug into Slack, Jira, and all your tools
- Keep all your Pagerduty capabilities & more
Today
Start where you are
- Migrate schedules, users, and teams
- Plug into Slack, Jira, and all your tools
- Keep all your Pagerduty capabilities & more
Day 5
Feel the difference
- Automate workflows with defaults
- Keep all your Pagerduty capabilities
- Run your first incident in Slack
Day 30
Wonder why you waited
- Fewer pings, better visibility
- On-call everyone actually understands
- No more jumping tabs, everything is in Slack
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| 29 | 30 | 31 |
Customers rate incident.io #1 for incident management
“One of the improvements that incident.io has brought to our incident response processes is the reduction of that cognitive overload. It’s one tool … It's in the same context.”
Adrián Moreno Peña
VP of Engineering
“The team behind the product are excellent. Being able to speak directly with Product Owners & Engineers makes a world of difference in our partnership with incident.io”
John Paris
Principal Systems Engineer
“We wanted something that had the UX and ease of use that an engineer across Netflix could pick it up, could run with it and didn't need explicit training... even if it's 3AM, it's the first time and it would just feel natural.”
Hank Jacobs
Staff Site Reliability Engineer
“incident.io saves us hours per incident when considering the need for us to write up the incident, root cause and actions, communicate it to wider stakeholders and overall reporting.”
Braedon Plough
Site Reliability Engineer
“In the time that it had taken us to get one vendor to respond to our product feedback, incident.io had shipped four features we requested. Internally, we had a meeting, and I think we said something like, 'Wow, they are super hungry'.”
Jeremy Tinley
Principal Systems Architect
“If I could point to the single most impactful thing we did to change the culture at Airbnb, it would be rolling out incident.io and democratizing incident response.”
Nils Pommerien
Director, SRE
So good, you’ll break things on purpose
Ready for modern incident management? Book a call with one our of our experts today.
We’d love to talk to you about
- All-in-one incident management
- Our unmatched speed of deployment
- Why we’re loved by users and easily adopted
- How we work for the whole organization
