PagerDuty is an industry-leading alerting tool used by many engineering teams. We offer an integration with PagerDuty, which amplifies its value by making it more accessible to your team: anyone can use it with minimal training, not just engineers.

Most of our customers use incident.io in conjunction with PagerDuty (or an alternative alerting system). But there are some companies that decide to use PagerDuty as their primary incident management tool. This page is designed to guide you through the pros and cons of taking this approach and compares them to using incident.io.

What’s the difference between incident.io and PagerDuty?

In short, PagerDuty primarily focuses on one part of the incident lifecycle (alerting), while incident.io is designed to support your teams to run incidents end-to-end.

PagerDuty is great (and probably the most popular tool) for alerting engineering teams when something goes wrong. However, PagerDuty doesn’t offer as much when it comes to incident coordination, response and follow-up. This is where incident.io comes in. We take responsibility for everything that happens from the moment that you’re woken up by a PagerDuty alert, up until you close your incident and understand what went wrong.

Overview table

incident.ioPagerDuty
Set-up
  • Set up and interact through the Slack interface
  • Set up and interact through separate Web UI
Functionality
  • Provides end-to-end incident response
  • Integrates with your alerting tool, but does not provide its own alerting system
  • Primarily specialises in incident alerting and escalating
Accessibility
  • Designed to be accessible to everyone with minimal training, not just engineers
  • Complex user interface requires training and up-skilling