Making incidents less painful with Kerim Satirli of HashiCorp & Lawrence Jones of incident.io

For a lot of teams, incident management can be a bit of a headache.

It's stressful. It's not optimized. The whole process can feel like it's being held together with tape. Worst of all? Responders are the ones feeling the brunt of it. But in reality, your customers are, too. Think about it:

• Incidents are running longer than they should
• Follow-up actions to prevent similar incidents in the future aren't being followed through with
• Learning from incidents doesn't happen at all due to the lack of documentation
• ...and the list goes on

But honestly, the situation doesn't even have to be so dire.

Things can be, generally speaking, totally fine. But you recognize that there are some things that you can do to make incident response really shine at your organization.

So if you're finding yourself looking for a better way, we've got you covered.

In this episode, you'll hear from two folks who have years of combined experience responding to incidents: Kerim, a Senior Developer Advocate at HashiCorp, and Lawrence, a Product Engineer here at incident.io.

The topic of our conversation? How to make incidents less painful. They discuss:

• The first incident they experienced that made them realize the value of a good incident response process
• Why teams aren't prioritizing incident response
• What the value of responding to incidents is
• What a good incident response process looks like
• ...and more