Team permissions for escalation paths and schedules

We know for large organizations it’s important to be able to delegate control over their on-call setups to individual teams without needing to give broad permissions to everyone. So, we’ve built out team-based permissions to give this additional flexibility and security!

Now, you can ensure that teams can only make adjustments to their own team’s schedules and escalation paths.

To get started, you can easily set up team roles in Settings to give people within a team different permissions. For example:

• Admin: Ability to create, edit and destroy schedules and escalation paths
• Member: Ability to create overrides or ask for cover

You can control which roles each person has through the team members page. Or, as teams are catalog-backed, you can control team roles through the catalog importer or Terraform.

If you find out that you can’t make an edit on a schedule or escalation path - we will show you who to reach out to make adjustments.

This is just the start - stay tuned for team permissions for alert sources and routes next!

Team-based permissions is available to customers on our Enterprise plan using On-call. If you’d like to see more details on how this works, please see our help docs.

What else we’ve shipped