You can now create saved views for the Alerts tab. Saved views let’s you save a list of filters and give them a name so that you can quickly revisit them or share them with others in your organization. This will work similarly to how saved views work on Incidents and Follow-ups pages in the dashboard.
There is a slightly different UI, where you will access these saved views via the filters button.
In addition, you can now create team-specific saved views for incidents, alerts and escalations! Teams can quickly see their information at a glance with pre-configured filters instead of setting them up manually each visit.
New and improved on-call status cards
We've made some additional improvements to the on-call status cards in the dashboard (found in the bottom left by your name). These include additions such as:
The card now scrolls if you have a lot of escalation paths attributes
It's a little easier to click through to schedules and escalation paths
You can click straight through to creating overrides and requesting cover
You can hide escalation paths you don't care about, which you then re-add where you view the escalation path.
Improved labels attributes
You can create a Labels alert attribute, which is very useful as a place to put any metadata for an alert that isn't necessarily what you want to include in Catalog, such as Podname or Trace ID. We'd recommend using Labels where possible, as otherwise you may create a lot of String attributes to pull through this kind of information.
Given this, we made some improvements to Labels attributes, such as:
You can split each key-value pair into its own row, and you can now scroll along it. Previously, you'd have to open the attributes drawer, and we displayed all in a row which was quite hard to parse.
We've taken that same table styling and applied it to any markdown tables, which previously had no formatting at all.
We've automatically given all organizations a Labels attribute when creating an alert source so it's more natural to use versus having to default use String.
Whenever you create an alert source we'll use AI to suggest how to read a labels attribute. This even works for payloads like Datadog, where they send us tags in a [["pod", "my-pod-123"]] format, we'll auto suggest a nice Javascript expression to convert that into the right {"pod": "my-pod-123"} format.
What else we shipped
New
You can now add incident attachments from the dashboard as well as via Slack
You'll be able to share alerts from the mobile app from the next mobile app release
We now offer support for live call routing in 30+ countries
Improvements
You can now filter alerts with optional boolean attribute values using is set and is blank in the dashboard
We've fixed an issue where the overflow menu for an alert source had a smaller click-target than it looks
We've updated some third-party dependencies for catalog-importer
Fixed an issue on Android where swiping between days on the calendar wouldn't reflect in the displayed date at the top
We now show the day of the week below any date inputs in the schedule editor, which is useful when trying to work out if you've chosen to start on a Friday or a Wednesday for example
We've made the placeholder for a new escalation path's name more obviously a placeholder
Improved the appearance of tables in alert markdown descriptions
We've made the copy about private incidents and escalations in settings a little clearer
Clarify that follow-ups can be created without team set even if you've made follow up teams required
Make /inc update in stream channels use any additional text as the incident summary, to be consistent with incident channels
Allow installing Google Calendar without installing Google Meet
The On-call Pay calculator tab now loads quicker for users with many historical reports - and you can now search for reports when you choose to create a new report by copying an old one
We'll collapse calendar feeds on a schedule when you have more than 4, to tidy up the edit screen
We've done some work to make the alerts configuration screen more responsive to different screen sizes
Provide a more useful error message when a customer hits the incident bulk update rate limit
We now send you an improved error message if you try to accept a cover request in Slack and someone just beats you to it
Catalog type names and custom field names now display fully instead of being cut off too aggressively
We've improved the escalation path editor's read-only mode, so you can now make changes and export them to Terraform (and the changes will not persist in the editor)
Bug fixes
We've fixed an issue where some new mobile area codes (e.g. in Canada) were not being accepted as valid phone numbers
Fixed an issue with the Terraform provider where you couldn't destroy a Schedule resource in managed attributes mode, where you don't fully control the catalog entry, but you want to add extra metadata to it
Fixed an issue where you had to reload the web dashboard to see an alert status update
Fixed an issue where schedules with multiple layers were inadvertently creating new layers when you edited them, which could mean that you lost some upcoming overrides
Fixed an issue in pay calculator reports where a custom holiday could not be added on the last day of a report window
Fixed an issue where uploading a favicon to a status page would cause it to appear stretched vertically
Fixed intermittent issues when resolving incidents in the dashboard
Fixed an error that could occur when exporting post-mortems to Confluence with multiple Atlassian sites connected
Fixed an issue where occasionally multiple people could accept cover requests
Fixed an issue with call route forms not populating correctly on page reloads
We've fixed a bug where a team's alert sources were showing in the team's schedules list in the overview tab
If you update the number of concurrent shifts on a schedule, the schedule will be correctly refreshed on save without the need for a refresh
Fixed a bug where schedule versions weren't visible to users with access
Fixed a bug where the priority field wasn't loading correctly on the alert source configuration page
Fixed a bug where follow ups would be corrupted when encountering permissions issues syncing with Linear
Fixed a bug where policy reports would not be shown after saving a change
Related incidents now show the icon for the correct severity
Make the Slack tutorial work even when incident channel creation is disabled
Fix Add assignment button on SCIM assignment page
Fix converting custom fields with large number of options to be catalog-backed
So good, you’ll break things on purpose
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